GMT-Operations Coordinator Key Accounts
GMT-Operations Coordinator Key Accounts
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Job Description
Job Summary:
The Operations Coordinator is responsible for coordinating nonemergency medical transportation for several key accounts within the organization. This candidate will play a pivotal role in maintaining strong working relationships between key account(s) and GMT Care while providing exemplary customer service. The ideal candidate will possess excellent communication skills (verbal/digital) keen attention to detail and the ability to manage multiple tasks simultaneously while remaining compliant with general healthcare rules and regulations. Veterans transitioning service members and military spouses are strongly encouraged to apply as their unique skills and experience are highly valued and align with the needs of this role.
Key Responsibilities:
- Information Gathering:Collect detailed confidential information from clients to accurately address transport requests while coordinating all necessary services.
- Carrier Coordination:Communicate with clients and transporters to negotiate pickup and dropoff times for patients and resolve any issues that arise.
- Documentation:Maintain accurate records of transportation activities
- Communication Facilitation:Act as a primary point of contact for various departments and community services promoting effective communication between teams and key accounts.
- Customer Service:Provide exceptional customer service addressing inquiries and concerns with professionalism and empathy.
- Problem Solving:Assist in resolving nonemergency issues and conflicts by providing appropriate resources and information.
- Training Support:Engage in training and development activities to stay current on policies procedures and technologies.
- Regulatory Compliance:Ensure all transportation activities adhere to relevant regulations and company policies.
- Issue Resolution:Promptly address transportationrelated issues including delays damages and customer complaints.
Qualifications:
- High school diploma or equivalent; some college coursework in communication public administration or a related field is preferred.
- 1 years of experience in dispatch customer service or a related role is preferred.
- Strong verbal and written communication skills.
- Proficiency in computers with experience working on multiple screens preferred.
- Ability to multitask while working exclusively out of one of our key account locations representing the company with the utmost professionalism compassion and a strong work ethic.
- Detailoriented with strong organizational skills.
- Familiarity with transportation management software and Microsoft Office Suite preferred.
- Flexible schedule (Company operates 24 hours a day 365 days a year)
- Extensive knowledge of Las Vegas and outlying areas is required.
Compensation:
- Pay: $18.00$24.00 / hr (Commensurate with experience)
- PTO
- Health Benefits
- 401K
Required Experience:
Director
Employment Type
Full Time
