Head Of Employee Experience

Primary purpose:

Responsible for managing and continuously improving the delivery of employee engagement programs culturechange initiatives and transformation in support of business strategy and priorities. Responsible for managing a team to ensuring the achievement of excellent employee engagement and culture delivery and enhancement of the employee experience.

Key roles and responsibilities:

People Leadership & Team Development

• Oversee daily operations of the employee experience engagement and culture function.
• Ensure the team has the necessary tools and methodologies to drive strategic objectives efficiently.
• Provide coaching mentorship and professional development opportunities for team members.

Employee Engagement & Workplace Culture

• Assess and enhance employee engagement levels through targeted initiatives.
• Develop and implement engagement programs campaigns and events that drive satisfaction and advocacy.
• Champion employee and leadership perspectives to ensure initiatives resonate with the workforce.
• Conduct regular surveys and assessments to gauge sentiment and identify improvement areas.
• Lead leadership upskilling initiatives to strengthen their role in employee engagement and wellbeing.
• Develop and execute a holistic wellness strategy tailored to different employee groups.

Diversity Equity Inclusion and Belonging (DEIB)

• Drive initiatives that foster an equitable inclusive and psychologically safe workplace.
• Develop and execute programs that promote belonging and support underrepresented groups.
• Partner with leadership to embed inclusive practices into company culture and policies.

Measurement and Impact Assessment

• Define the strategy for measuring employee engagement experience and culture.
• Develop and implement tools to track and assess the effectiveness of engagement initiatives.
• Use datadriven insights to refine programs and continuously improve employee experience.

Employer Brand Reinforcement

• Identify and implement opportunities to bring the companys strategy purpose and values to life.
• Reinforce the organisations employee value proposition (EVP) through strategic communications.
• Position the company as an employer of choice through compelling narratives and engagement.

Collaboration and CrossFunctional Integration

• Lead the of engagement and culture initiatives in partnership with HR and business units.
• Ensure alignment with internal stakeholders including leadership communications and DEIB teams.
• Maintain a seamless approach to employee experience across all touchpoints.

Employee Recognition & Appreciation

• Drive the design and implementation of recognition programs that reinforce company culture.
• Ensure recognition initiatives promote inclusivity motivation and retention.

Internal Communications

• Develop and implement an integrated internal communications strategy.
• Align messaging with business priorities ensuring clarity and consistency across all channels.
• Support communication of strategic HR initiatives such as onboarding L&D and tools/platforms.
• Leverage digital social and live channels to engage internal audiences effectively.

Planning & of the Annual Leadership Conference

• Lead the endtoend planning and evaluation of the annual leadership conference.
• Develop a strategic agenda aligned with business priorities and leadership development goals.
• Curate speaker sessions interactive experiences and engagement opportunities for leaders.
• Oversee logistics stakeholder coordination and postevent impact assessment.

Education experience attributes

Knowledge skills and attributes:

• Understanding of employee engagement principles including motivation recognition and career development.
• Change management principles and strategies to communicate effectively during organisational shifts.
• Knowledge of employment laws and regulations related to communication and employee engagement.
• Ability to successfully plan execute and evaluate employee engagement events and campaigns.
• Ability to navigate sensitive situations with effective communication strategies and maintaining a positive work environment.
• Ability to collaborate with senior leadership crossfunctional teams and stakeholders to achieve alignment and support.
• Ability to address and resolve employee relations issues while maintaining a positive work environment.

Education and training:

• Bachelors degree in human resources business administration or engagement related field

Experience:

• At least 8 years previous experience in a similar role and/or related discipline
• Demonstrable experience of managing multiple timecritical projects with a proven track record in advising senior leaders
• Experience managing people and wider network and ensuring team goals are achieved or exceeded
• Experience developing longterm strategies that align employee experience and culture with organisational objectives.
• Experience using data and metrics to evaluate the impact of engagement efforts and make informed decisions.
• Experience developing innovative approaches to enhance employee engagement effectiveness.
• Experience developing and implementing training programs for employees
• Previous experience managing vendors and/or suppliers to deliver on project event and campaign requirements
• Previous experience leading and managing a team