M365 Systems Engineer

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds top authorities in health and science to develop quality standards for medicines dietary supplements and food ingredients. USPs fundamental belief that Equity Excellence manifests in our core value of Passion for Quality through our more than 1300 hardworking professionals across twenty global locations to deliver the mission to strengthen the supply of safe quality medicines and supplements worldwide.

At USP we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create the partnerships we build and the conversations we foster we affirm the value of Diversity Equity Inclusion and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our workan environment where every employee feels fully empowered and valued irrespective of but not limited to race ethnicity physical and mental abilities education religion gender identity and expression life experience sexual orientation country of origin regional differences work experience and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

The Microsoft 365 Engineer will be responsible for providing education training. administration technical support and troubleshooting for Microsoft 365 applications and services. The M365 Engineer will work with vendors including Microsoft on product training implementation of new products or features licensing and general support.

How will YOU create impact here at USP

In this role at USP you contribute to USPs public health mission of increasing equitable access to highquality safe medicine and improving global health through public standards and related programs. In addition as part of our commitment to our employees Global People and Culture in partnership with the Equity Office regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The M365 Engineer has the following responsibilities:

• Implement and maintain USP M365 governance policy.
• Administer and manage Microsoft 365 services including SharePoint Online Teams OneDrive and other related applications.
• Create sharepoint and Teams sites.
• Monitor system performance availability and security for M365 products.
• Provide technical support and troubleshooting for M365related issues.
• Manage user accounts licenses and permissions.
• Perform regular system audits and generate reports.
• Stay updated with the latest M365 features and updates on all user products.
• Develop and maintain documentation for M365 configurations and procedures.
• Train and support endusers on M365 tools and best practices particularly around new AI functionality in products such as with Microsoft copilot and Teams Premium.
• Regularly work with vendors regarding M365 products and potential integrations.
• Plan and facilitate various pilot programs with Microsoft products.
• Provide expert consultation of M365 desktop products.
• Research and update on other M365 related products MS file share as an example.
• Other activities to support use of M365 products within the organization.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

• Bachelors degree in Computer Science Information Technology or a related field.
• Proven experience as a Microsoft 365 Product Support Specialist or similar role.
• Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
• Strong knowledge of Microsoft 365 services and administration.
• Familiarity with security and compliance standards (e.g. GDPR HIPAA).
• Excellent problemsolving and communication skills.
• Ability to work independently and as part of a team.

• Knowledge of Microsofts AI (Copilot) toolset.
• Intune endpoint management including MDM MAM and application packaging.
• Working knowledge of core Microsoft security tools included with ME3/5.

Additional Desired Preferences

• ITIL knowledge or
• Service now
• Proven experience as a Microsoft 365 Administrator or similar role.

Supervisory Responsibilities

None this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From companypaid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial wellbeing is protected.

Compensation
Base Salary Range: USD $85500.00 $111250.00 annually.
Target Annual Bonus: Varies based on level of role.
Individual compensation packages are based on various factors unique to each candidates skill set experience qualifications equity and other jobrelated reasons.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.