Call Center Representative
Call Center Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Fountainhead Group is looking for a Call Center Representativeto join our FGI Family and support as a member of the Customer Service Team. This is an onsite/inperson position only. Relocation Packages are NOT Offered.
The Customer Service Representative will handle FGI customer orders from start to finish and ensure orders are accurate and delivered on schedule. Address problems that may arise along the way and find solutions quickly and efficiently.
Want to learn about our open positions at the Fountainhead here to learn more! Youll Do:
The below describes a typical day as a member of our Customer Service Team.
Your role as a Call Center Representative involves:
- Routing phone calls to the appropriate people
- Updating and sending various reports to National Sales Managers and Account Rep.
- Tracking and reporting on freight deliveries from various carriers
- Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
- Writing up customer orders taken over the phone
- Editing all free replacement parts orders
- Fulfilling MSDS sheet requests from customers
- Pulling and adjusting EDI orders daily
- Confirming billing accuracy by comparing shipped and ordered quantities
- Pulling Home Depot routing through Transplace and forwarding to shipping
- Handling Customer Specific EDI transactions sets (ASNs and 810 invoicing)
- Settling credit card transactions
- Attending trade shows when needed and available
- Contacting accounts to resolve issues and/or promote sales
- Helping with planning sales meetings presentations and show preparation
- Mailing out invoices
- Interacting with FGI customers via phone and email
- Reviewing documents and entering data points into ERP (EPICOR)
Remote Position
Min Compensation
Max Compensation
Qualifications
Who You Are:
- You have a high school diploma or equivalent and some experience working in customer support or a related field.
- You are comfortable using computers and various software applications such as ERP email and Microsoft products.
- You have excellent communication skills both written and verbal and can convey information clearly and effectively.
- You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
- You are punctual consistent and responsible in managing your time and tasks and can work independently or as part of a team.
- You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
- You are adaptable and flexible in handling different situations and customer personalities and can cope with stress and pressure.
- You are optimistic and positive in your attitude and outlook and can inspire confidence and trust in customers and colleagues.
- You are empowered and confident in your abilities and decisions and can take initiative and ownership of your work.
In addition to a competitive salary we are pleased to offer the following benefit package:
- Medical
- Dental
- Paid Vacation
- Holiday Pay
- 401k with employer match
- Tuition Reimbursement
- Health Reimbursement Account (HRA)
- Flexible Spending Account (FSA)
- Employer paid Life Insurance
- Employee paid Voluntary Life and Short Term Disability Coverage
Company Website
Employment Type
Full-Time
Key Skills
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