Sr Associate Process Management
Sr Associate Process Management
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Job Description
About Capital One Canada.
For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!
About the Role
If you thrive in understanding how things work making them better and solving complex problems by focusing first and foremost on the customer then this role is for you!. As a Process Manager within Capital One you will work with extended teams across the enterprise to manage and improve your processes by ensuring we are keeping our promises to customers meeting our regulatory commitments and continuously improving. You will work within an agile environment collaborating with crossfunctional teams so youll also have the opportunity to learn from other job families like Data Science Business Analytics and Product Management too.
Your Responsibilities:
The process manager will be responsible for improving process improvements validating business intent and working with internal and external stakeholders to ensure we are working towards improving customer experience.
Develop and perform quality assurance routines controls testing and assessment and monitoring to measure and analyze process performance on existing processes.
Leverage customer data research and observations to craft actionable insights that help create strategies to improve customer experiences and drive operational performance
Define and implement process improvement agendas driving efficiencies to create better experiences for our customers
Apply leadership skills such as communication and change management to help drive key priorities like product launches technology changes and continuous improvement initiatives
Using a variety of techniques and tools to document define manage and improve processes and channel performance like Visual Management Business Process Management Lean and Six Sigma
Owning and managing issue troubleshooting and resolution
Leveraging basic coding and/or data visualization (e.g. SQL Tableau) to understand process health and emerging trends
Maintain knowledge of regulatory and enterprise requirements and operational procedures and ensure documentation is relevant and updated
Proactively identify and mitigate risk by implementing wellmanaged processes and the use of quality management tools
Prepare reports to share with regulators and analyze data to generate insights
Basic Qualifications:
Bachelors degree in Engineering Business Commerce or Science or related fields;
At least 3 years of experience designing building managing and improving processes
At least 3 years experience working in a crossfunctional environment ensuring stakeholder expectations are managed effectively
Preferred Qualifications:
Experience of using Lean & Six Sigma tools & methodology
Experience working in the Financial Industry
Experience working in an Agile workplace environment
Experience in basic coding and/or data visualization (e.g. SQL Tableau)
Working at Capital One.
Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our onetime Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
