Account Manager Post-Sales
Account Manager Post-Sales
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Salary Not Disclosed
1 Vacancy
Job Description
Account Manager (Austin TX)
ABOUT US
Featured on the Forbes AI 50 list Windsurf (formerly Codeium) has risen to become a leader in the AI developer tools space. In just over a year since product launch Windsurf has given hundreds of thousands of users around the world code autocomplete ineditor chat assistants and more. Our IDE plugin span 70 programming languages and 40 editors and our stateoftheart proprietary language models plus custom inference stack allow us to deliver the best experience possible to our users.
Were one of the fastest growing AI startups focusing on product revenue and customer experience which has led to substantial revenue growth and enterprise traction. We work hard and we operate with a high degree of trust agency and ownership.
HIGHLIGHTS:
About the Role:
Were hiring our first Account Manager to manage a portfolio of 3040 postsales accounts. This role is critical in ensuring customers successfully onboard adopt and expand their use of Windsurf. You will play a handson role in driving customer outcomes identifying opportunities for growth and ensuring renewal success.
As our first Account Manager youll also help shape and implement best practices for account management setting the foundation for future team growth.
What Youll Do:
Customer Onboarding:
Lead seamless onboarding experiences ensuring customers are set up for success.
Educate customers on Windsurfs features and best practices to accelerate timetovalue.
Drive Adoption:
Proactively engage with customers to ensure product adoption across their teams.
Host regular checkins and business reviews to share insights and drive continued engagement.
Growth & Expansion:
Identify opportunities for upselling and crossselling Windsurfs solutions.
Collaborate with Sales and Product teams to tailor solutions that meet evolving customer needs.
Renewals & Retention:
Own the renewal process ensuring high customer satisfaction and retention rates.
Address customer challenges promptly and work to mitigate potential churn risks.
Strategic Partnership:
Build strong trusted relationships with key stakeholders at customer organizations.
Act as the voice of the customer internally providing feedback to improve the product and customer experience.
Process Building:
Develop scalable account management processes and tools to improve efficiency and consistency.
Contribute to building a playbook for onboarding adoption and renewal strategies.
What Were Looking For:
25 years of experience in account management customer success sales or a similar customerfacing role.
Proven track record of managing complex customer relationships and delivering results.
Exceptional communication and presentation skills with the ability to build rapport at all organizational levels.
Experience driving growth and managing renewals within a SaaS or technology environment is highly preferred.
Comfortable working in a fastpaced ambiguous startup environment with a builders mindset.
Strong organizational skills with the ability to prioritize and multitask effectively.
Familiarity with CRM tools (e.g. Salesforce HubSpot Zendesk) and customer success platforms
Why Join Windsurf:
Be the first Account Manager and shape the future of account management at Windsurf.
Play a critical role in driving customer success at a fastgrowing AI startup.
Access opportunities for professional growth and development.
Join a collaborative team passionate about innovation and customer outcomes.
Compensation & Benefits:
Competitive salary and benefits package.
Flexible work environment.
Opportunities for career advancement as Windsurf scales.
WHAT WE BELIEVE
Our best work is done in person. The team works together 5 days a week in our office in downtown Austin TX (in the heart of the city).
We believe that worldclass enablement is a competitive advantage and have hired one of the best teams in the industry to deliver on that promise to all current and future Windsurf employees.
Were not a family but a lot of our employees have them (fur babies included). Windsurf offers a number of benefits and perks to make sure everyone is cared for including but not limited to:
Competitive comp plan
Comprehensive benefits (medical dental vision)
401K equity
Catered lunches fully stocked kitchen swag etc.
Team events & activities
Downtown parking
We truly have one of the best teams in our space. We are set on hiring team members who can communicate the advancement excitement and passion of the product and technology for the Sales team and our customers. We dont want this to be just another job we want this opportunity to fundamentally change your career.
If your experience is close but doesnt fulfill all requirements please apply. Windsurf is on a mission to build a special company. To achieve our goal we are focused on hiring teammates with different backgrounds perspectives and experiences.
Windsurf is an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.
By submitting your application you acknowledge that Windsurf will process your personal data in accordance with Windsurfs Privacy Policy.
Required Experience:
Manager
Employment Type
Full-Time
