Customer Success Associate

About the Role:

Wunderkind is seeking a driven and detailorientedCustomer Success Associate (CSA) to join our dynamic postsale team. This is an exciting opportunity to gain handson experience in digital marketing while working with top eCommerce brands.

As part of a team managing a diverse portfolio youll handle client requests reporting and data analysis. Youll also contribute to campaign project management and crossfunctional collaboration to drive measurable results.

Key Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
• Campaign : Set up and optimize marketing campaigns including SMS email and onsite strategies in the Wunderkind platform.
• Project Management: Coordinate with crossfunctional teams (Design Engineering) to ensure timely and accurate .
• Presentation & Strategy Support: Assist in creating datadriven presentations and reports to optimize client strategies.
• CrossTeam Collaboration: Work closely with internal stakeholders to support initiatives troubleshoot campaign issues and drive outcomes.
• Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.

Responsibilities and Level of Effort (LOE)

Data Reporting & Analysis 40

• Pull and analyze performance data from internal reporting tools and google analytics to identify trends and actionable insights.
• Develop and maintain custom reports tailored to client needs ensuring accuracy and clarity in reporting.
• Provide databacked recommendations to optimize marketing strategies and enhance customer engagement.
• Work closely with internal teams to ensure data integrity and support datadriven decisionmaking.
• Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.

Campaign Ideation & 30

• Facilitate with the endtoend of client campaigns from concept to launch ensuring alignment with business goals and maintaining high analytical standards.
• Collaborate with Professional Services Product and Analytics teams to deploy campaigns troubleshoot issues and implement optimizations for maximum impact.
• Monitor platform performance and client KPIs proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation including performance reports action plans and feedback summaries.

Project Management 30

• Assist with maintaining project timelines ensuring all deliverables are met on schedule.
• Coordinate with crossfunctional teams including Design and Engineering to manage project workflows efficiently.
• Identify potential roadblocks and proactively develop solutions to mitigate risks.
• Track progress against milestones adjusting plans and timelines as necessary to accommodate evolving priorities.
• Ensure clear and effective communication between all stakeholders facilitating regular checkins and updates.
• Manage documentation and reporting related to project and performance.

What Were Looking For

• Strong communicator: Ability to convey insights clearly through written and verbal communication including presentations and reports.
• Detailoriented & organized: Capable of managing multiple projects meeting deadlines and ensuring campaign accuracy.
• Analytical mindset: Comfortable working with data pulling reports and drawing logical conclusions.
• Curious & eager to learn: Excited to build expertise in digital marketing data analysis and campaign .
• Techsavvy: Familiarity with marketing software analytics tools and digital marketing platforms (e.g. Google Analytics email/SMS marketing tools) is a plus.

Qualifications:

• 01 year of experience or previous internship in Marketing Client Services or a related field.
• Experience with eCommerce email marketing or website analytics (e.g. Google Analytics Looker) is preferred but not required.
• Bachelors degree preferred.

This role is ideal for someone looking to build a career in customer success or digital marketing. Youll gain handson experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands.

Hybrid Schedule: Inoffice TuesdayThursday

On the fence Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates and dont want it to get in the way of meeting you!

Learn More About Our Company Culture and 5 Core Values:

Drive Undeniable Performance

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before allowing them to deliver highperforming onetoone messages on websites through emails and texts and in ads at a scale thats not otherwise possible

Come Hungry

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss Gucci Lenovo Cole Haan HelloFresh and more
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

Carry Each Other

• Unwavering commitment to culture community office events and DEI initiatives
• Fully stocked snacks beverages and inoffice weekly catered lunch

Bounce Back

• Company support and flexibility through all professional and personal development
• Generous work life balance with unlimited PTO 14 National Holiday closures Summer Fridays Maternity & Paternity leave offerings
  
  

Respect People Privacy Ideas

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races colors ancestries national origins marital statuses age citizenship disabilities genders or gender identities or Veteran status

The base salary range for this role is $55000$65000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set depth of experience applicable certifications and geographic work location. This may vary depending on living location and market rate.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

Required Experience:

IC