Customer Service Representative II Remote
Customer Service Representative II Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Company
At Utica National Insurance Group 1400 employees countrywide take our corporate promise to heart every day: To make people feel secure appreciated and respected.
Utica National Insurance Group is an A rated $1.5B awardwinning nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States based in our Home Office in Central New York with Regional Office locations including Boston NYC Atlanta Dallas Columbus Richmond Chicago.
What you will do
We are looking for a highly motivated and customerfocused individual to join our team as a Customer Service Representative II. This role will be responsible for processing new business renewals and endorsements as well as billing transactions in accordance with established department policies and procedures. The ideal candidate will have previous experience in an insurance agency or company setting and be able to effectively communicate with both internal and external stakeholders. Note: A substantial portion of this role involves phonebased communication. The successful incumbent will possess strong communication skills and be comfortable with significant time spent on the phone.
- Process new business renewals and endorsements and billing transactions according to established department policies and procedures
- Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
- Maintains detailed policy documentation and updates customer information as necessary
- Rate endorsements/transactions for multiple lines of business
- Develops and maintains positive customer relations and coordinates with various functions within the company
- Perform preunderwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
- Order reports for new business renewal and endorsements as required such as CLUE MVR SOCRECARD DADS etc
- Maintain acceptable productivity and quality levels established by management
- Perform all tasks with direction of supervisor
- Performs other duties as assigned
- Conforms with all corporate policies and procedures
What you need
- Education: Associates Degree preferred or Other Insurance Training
- License:Must be licensed to sell P&C insurance and reside in one of the following states: CT NY VA and NC
- Experience in P&C Insurance is highly desirable
Salary Range
$43000$65400
**The final salary to be paid and position within the internal salary range is reflective of the employees work experience their geographic location education certification(s) scope and responsibilities in the role and additional qualifications.**
Benefits:
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay comprehensive benefits packages career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance Training and Professional Designations
- CompanyPaid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits Group Accident Insurance Hospital Indemnity Critical Illness Legal ID Theft Protection Pet Insurance
- Student Loan Refinancing Services
- Care Membership with Backup Care Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- PaidVolunteer Day
- Employee Referral Award Program
- Wellness programs
Additional Information:
This position is a full time hourly non exempt (overtime eligible) position.
As part of our hiring process candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.
Utica National is an Equal Opportunity Employer.
Apply now and find out what its like to be a part of an amazing team thrive in an exciting environment and work for a company you can be proud of. Once you complete your application you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LILH1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
