Admissions Internet Lead
Admissions Internet Lead
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Job Description
Job Title: Admissions Internet Lead
Classification: Exempt
Salary: $55000 $65000 DOE
Reports To: Admissions Manager
Position Type: Fulltime
The Company Youll Join
OCD Anxiety Centers is the nations largest provider of IOP services for individuals dealing with OCD Anxiety and Trauma. As the leading provider our clinical outcomes are second to none. You will join a winning team that is committed to evidencebased treatment and longterm results. We are passionate about bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families suffering from unrelenting anxiety disturbing and terrifying thoughts uncontrollable worry exhausting behaviors and rituals and avoidance that keeps them from living their lives. We are an evidencebased practice which means we do what works stay current with scientific research and regularly attend international training to keep us at our very best.
Our Investment in You
A competitive base salary range of $55000 $65000 base/year DOE.
401k match
Core benefits: medical/dental/vision with the company contribution to medical benefits for employee
Companypaid employee life insurance
Companypaid Employee Assistance Program (EAP)
Voluntary benefits
Paid time off includes 15 days 120 hours) of Paid Time Off 5 days 40 hours) of Sick Time and 9 days 72 hours) Company holiday pay
Paid specialized ongoing training strengthening your skills experiences and connections that will help advance your career
The Team Youll Work With
The success of our organization is dependent on the trust and confidence we earn from our employees clients and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.
We act with integrity and communicate honestly and openly
We are passionate about meeting the companys needs and delivering for our clients
We are accountable for all our actions
We work together as a team and are committed to excellence and innovation
We respect each other and celebrate our diversity
We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards who have the ability to adapt to a fastmoving working culture and who are committed to providing excellent client service are encouraged to apply.
The Purpose of Your Role
The Admissions Specialist Lead is responsible for providing professional and effective communication with clients families and professionals. Effective communication is manifested through clients admitting into our program and consistently achieving department KPIs. As an Admissions Lead you will be responsible to maintain your own KPIs of at least 20 admissions per month in addition to helping members of your team to achieve their KPIs. Your success is measured by these two KPIis (your personal admissions production and helping your team achieve their KPIs) They assist prospective clients throughout the admissions process possess expert knowledge of our services and maintain positive relationships with clients and other departments. The Admissions Specialist Lead is also responsible for leading a team of Admission Specialists by exemplifying our values proactivity positivity resultsdriven and growth. In addition to their own admissions efforts they will assist the admissions supervisor in training mentoring and coaching team members to achieve the following goals.
Success Indicators/KPIs
60 opportunity to admit conversion rate as a department
20 admissions per Admissions Specialist per month (including your own)
55 lead to opportunity conversion rate as a department
37 opportunity to admit internet lead source conversion rate for internet lead source
100 of inbound calls answered.
Competencies
An excellent work ethic and resultsdriven
Proactive approach to identify gaps in processes and find more efficient solutions
Maintains positivity with clients and coworkers
Growth mindset to increase admissions and effectiveness in department
Seeks for opportunities to share best practices successes and skills with coworkers
Assists others by being helpful and sharing the workload
Ability to effectively motivate others to master their crafts.
Convincingly communicate features and benefits of our services
Take the lead in various admissions meetings as invited
Be a proactive and positive contributor to the culture of the admissions team
Responsibilities
Responsible for being on time and working in person in Orem and a minimum of 2 days per week from 11 am to 8 pm
Responsible for consistently achieving 20 admissions or more and maintaining a 60 conversion rate.
Responsible for assisting supervisor with scheduling and ensuring all shifts are covered.
Responsible for meeting weekly with team members 45 hours) and helping them achieve a minimum of 20 admissions per month per AS.
Responsible for accurate reports and data entry in Salesforce & Lighting Step
Responsible for managing and updating SOPs when necessary.
Responsible for assisting in the hiring process and finding worldclass talent
Other duties as assigned by supervisor
The Skills and Expertise You Have
Bachelors degree in communication behavioral administration or other related field
2 years of call center experience or more
Ability to achieve AS level 3 standards or higher
Proficient knowledge of computers including Microsoft Word Excel and other computer software
Accurate and efficient electronic data entry
Must be punctual and maintain excellent attendance
Organized detailoriented takes the initiative and completes job responsibilities independently
Multitask problemsolve interpersonal skills and strong written and verbal communication skills
Thrives in a changing work environment including inside outside and loud noise level
Preferred Qualifications for Internal Candidates
Achieve 20 admissions or more
Achieve 60 conversion rate opportunity to admit
2 years or more supervisory or training experience
Available to work a minimum of 2 weekday shifts per week 11 am to 8 pm
Disclaimer
OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities duties or responsibilities required of the employee. Furthermore OCD Anxiety Centers reserves the right to change or assign new duties responsibilities and activities at any time with or without notice.
Equal Employment Opportunity Commission (EEOC) statement
OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race color religion sex national origin age marital status sexual orientation genetics disability political affiliation personal appearance family responsibilities or any other legally protected class under federal state or local law. This applies to all aspects of employment including recruitment hiring job assignments promotions working conditions scheduling benefits wage and salary administration disciplinary action termination and social educational and recreational programs.
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Experience:
Intern
Employment Type
Intern
Key Skills
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