Technical Writer
Technical Writer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Glean
Were on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future everyone will work in tandem with expert AI assistants who find knowledge create and synthesize information and execute work. These assistants will free people up to focus on the higherlevel creative aspects of their work.
Were building a system of intelligence for every company in the world. On the surface you can think of it as Google ChatGPT for the enterprise. Under the hood our platform is the connective tissue between AI and knowledge. It brings all of a companys knowledge together understands it at a deep level provides industryleading search relevance over it and connects it to generative AI agents and applications.
Gleanwas founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. Were a diverse team of curious and creative people who want to help each other get big things doneso we can help other teams do the same.
Were backed by some of the Valleys leading venture capitalistsincluding Sequoia Kleiner Perkins Lightspeed and General Catalystand have assembled a worldclass team with senior leadership experience at Google Slack Facebook Dropbox Rubrik Uber Intercom Pinterest Palantir and others.
About the role
Are you an expert with words and enjoy making complex information accessible and engaging Glean is seeking a technical writer with experience in docsascode and content automation to plan write generate and automate incredible documentation for our users.
Were looking for a great communicator both verbal and in writing with strong technical aptitude and the ability to learn quickly. Youre inquisitive asking great questions and digging deep with subject matter experts to understand our platform and our users. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users. You will also work closely with crossfunctional team members in GTM (Sales Customer Success Marketing) to ensure accurate technical documentation across Glean.
Key Responsibilities:
- Develop and maintain technical documentation including user guides API documentation tutorials and FAQs using DocsasCode tools.
- Work cross functionally to collaborate with developers product managers and other stakeholders to gather information and ensure the accuracy of the documentation.
- Use Git and GitHub to manage documentation changes and collaborate with the team.
- Write clear concise and wellstructured content that is easy to understand for both technical and nontechnical audiences.
- Continuously improve documentation based on user feedback and changes in the product.
- Ensure consistency in terminology and style across all documentation.
- Advocate for the documentation and our customers internally.
- Lead industry trends and best practices in technical writing and DocsasCode methodologies.
Qualifications:
- Proven experience as a Technical Writer preferably in a software development environment.
- Strong understanding of DocsasCode principles and practices.
- Excellent writing editing and proofreading skills.
- Ability to understand complex technical concepts and translate them into clear and concise documentation.
- Strong working familiarity with Git/GitHub.
- Experience using Linux/Unix based operating systems at the command line level.
- Familiarity with Static Site Generators particularly Reactbased: Docusaurus Mintlify NextJs.
- Experience authoring with Markdown/MDX syntax.
- Ability to identify gaps in process and documentation and proactively close them.
- Work as part of a distributed global team across multiple time zones.
- Ability to work inoffice according to a hybrid schedule.
- Bachelors degree preferably in Technical Writing Computer Science or a related field.
Preferred Qualifications:
- Experience with API documentation tools (e.g. Swagger Postman).
- Experience with user research and usability testing.
- Javascript and React programming experience.
- Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.
Employment Type
Full Time
