Assistant Service Manager

Assistant Service Manager

The Assistant Service Manager (ASM) acts as the primary contact between the dealership and managing the completion of the customers repair and maintenance services. They can work with the team to thoroughly understand a customers service/repair needs and work closely with the service team to stay informed of the status of repairs and special orders.

The primary goal of the Assistant Service Manager is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.

The ideal candidate has a high school diploma or GED some postsecondary automotive training and at least two years of dealerlevel or large facility experience that includes some supervisory/management responsibilities.

Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted drivers license a clean driving record and a strong technical and customer service performance record are required.

They must be able to work productively in a fastpaced team environment and must have a positive attitude professional appearance great communication skills and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment
• Sells only required service and maintenance to customers and follows dealership service sales policy and procedures
• Follows up on status of repairs to ensure vehicle is ready when promised informs customer in advance when car cant be ready at the promised time and obtains authorization from customers when repair estimates are revised
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation warranties campaigns and other service information such as state lemon laws and Technical Service Bulletins (TSB)
• Manages and oversees staff which includes recruiting/hiring evaluating scheduling terminating etc.
• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings trainings and educational classes as required
• Performs other duties as assigned

Requirements

• High school diploma or GED
• PostSecondary automotive training or equivalent work experience
• Valid and unrestricted drivers license and clean driving record
• Professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend kneel squat stand and lift heavy objects as needed

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• NonSmoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Company Description

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees customers communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers wants and needs 100 percent of the time and always provide a pleasant informative and professional experience.

Victory Automotive Group is always looking for talented selfmotivated individuals to join our team. If you think you are ready to be a part of an exciting team then we encourage you to continue with this applicant friendly online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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