Customer Service Assistant
Customer Service Assistant
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Job Description
Job Description
We are currently seeking a Customer Service Assistant to join our team. The ideal candidate will serve as the first point of contact for clients providing excellent service and support. This position is key to ensuring client satisfaction and maintaining the high standards that define Next Comms Talk.
Responsibilities
Handle incoming calls emails and inquiries with professionalism
Provide accurate information regarding services and processes
Resolve client issues or escalate when necessary
Maintain client records and update information in the database
Assist with administrative duties and cross-functional team support
Follow up with clients to ensure their needs are met
Collaborate with other departments to ensure a seamless customer experience
Qualifications :
Qualifications
High school diploma or equivalent (Associates degree preferred)
1 years of experience in a customer service or administrative role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient in Microsoft Office Suite and CRM systems
Ability to multitask and work independently in a fast-paced environment
Friendly approachable and team-oriented attitude
Additional Information :
Benefits
Competitive salary ($53000 - $60000 per year)
Opportunities for career growth and development
Health dental and vision insurance
Paid time off and holidays
Supportive and professional team environment
Ongoing training and learning opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
