Service Account Assistant
Service Account Assistant
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Job Description
Job Description:
We are seeking a highly organized and detail-oriented Service Account Assistant to support our client service operations. This role involves assisting account managers ensuring timely resolution of client needs maintaining records and facilitating communication between internal departments and external partners. The ideal candidate is proactive efficient and customer-focused.
Responsibilities:
Support Account Managers in the daily management of client accounts
Monitor service requests and ensure timely follow-ups and resolutions
Prepare reports service summaries and performance documentation
Maintain accurate client records and update internal databases
Assist with scheduling meetings and preparing presentations or documentation
Collaborate with cross-functional teams to ensure service delivery standards
Handle administrative tasks such as invoice processing and data entry
Provide exceptional support to clients through phone email or in-person communication
Qualifications :
Qualifications:
Bachelors degree in Business Administration Communications or a related field
12 years of experience in customer service administrative support or account coordination
Strong organizational and time-management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook)
Ability to work independently and as part of a collaborative team
High attention to detail and commitment to accuracy
Additional Information :
Benefits:
Competitive salary ($62000$67000 annually)
Comprehensive health dental and vision insurance
401(k) with company match
Paid time off and paid holidays
Professional development and training opportunities
Supportive work environment with opportunities for advancement
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
