Customer Service Assistant
Customer Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Grand Rapids this role you will serve as the primary point of contact for customer inquiries ensuring a high standard of client satisfaction through clear communication timely solutions and a customer-first attitude.
Responsibilities:
Handle incoming customer inquiries via phone and email in a professional manner
Resolve product or service problems by clarifying the customers concern and providing appropriate solutions
Maintain customer records by updating account information
Work collaboratively with other departments to ensure seamless service delivery
Provide feedback on recurring issues and customer trends to improve overall service
Monitor and follow up on customer orders returns and general requests
Qualifications :
Qualifications:
High school diploma or equivalent required; Associates or Bachelors degree preferred
1 year of experience in customer service or a related field
Strong communication and problem-solving skills
Ability to work independently and within a team environment
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office and CRM systems is a plus
Additional Information :
Benefits:
Competitive salary: $50000 $55000 per year
Opportunities for career growth and internal advancement
Health dental and vision insurance
Paid time off and holidays
Ongoing training and professional development
Supportive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
