Emergency Customer Service Advisor Call Center
Emergency Customer Service Advisor Call Center
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Essential Functions
Delivers excellent customer care by responding to customers who are experiencing emergency or critical service issues in a timely courteous and accurate manner Issues service work orders to dispatch crews inspectors meter mechanics and contract employees including plumbers cleaning companies cleaning and lining contractors and electrical contractors Responds to email correspondence received in the emergency contact center Initiates appropriate work orders and journal report assessments Contacts and coordinates information with outside agencies regarding WSSC Water field work which includes utilities contractors fire departments news media state and local jurisdictions Initiates and processes Miss Utility requests Coordinates and relays messages between WSSC Water offices and mobile units Maintains logs regarding notification calls related to significant events Reads and interprets maps valve cards construction finals and 200 foot sheets Coordinates and relays specific information and instructions to field personnel Accesses and utilizes MMIS CSIS PPIS CNS GIS C2M MWM database systems and operates scanners and printers Maintains records of fire hydrants placed in or out of service street closing excavations in need of repair and temporary patches requested Maintains MMIS water segment subsystem Implements notification process for unusual and emergency situations Provides internal and external customer notifications of water outages and sewer overflows utilizing the customer notification system CNS Provides emergency assistance by arranging hotel accommodations for displaced customers
Work Schedule
Division has three shifts. Work Schedule will vary as employee will be assigned to one of the three shifts listed. Shift 1 12am 8am Shift 2 7am 8pm Shift 3 4pm 12am
Delivers excellent customer care by responding to customers who are experiencing emergency or critical service issues in a timely courteous and accurate manner Issues service work orders to dispatch crews inspectors meter mechanics and contract employees including plumbers cleaning companies cleaning and lining contractors and electrical contractors Responds to email correspondence received in the emergency contact center Initiates appropriate work orders and journal report assessments Contacts and coordinates information with outside agencies regarding WSSC Water field work which includes utilities contractors fire departments news media state and local jurisdictions Initiates and processes Miss Utility requests Coordinates and relays messages between WSSC Water offices and mobile units Maintains logs regarding notification calls related to significant events Reads and interprets maps valve cards construction finals and 200 foot sheets Coordinates and relays specific information and instructions to field personnel Accesses and utilizes MMIS CSIS PPIS CNS GIS C2M MWM database systems and operates scanners and printers Maintains records of fire hydrants placed in or out of service street closing excavations in need of repair and temporary patches requested Maintains MMIS water segment subsystem Implements notification process for unusual and emergency situations Provides internal and external customer notifications of water outages and sewer overflows utilizing the customer notification system CNS Provides emergency assistance by arranging hotel accommodations for displaced customers
Work Schedule
Division has three shifts. Work Schedule will vary as employee will be assigned to one of the three shifts listed. Shift 1 12am 8am Shift 2 7am 8pm Shift 3 4pm 12am
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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