Customer Support Team Lead

We are looking for a Customer Support Team Leadto support our client based in Kissimmee Florida.

US BASED CANDIDATES ONLY.

This is an onsite position. Candidates must be located in or near Kissimmee Florida.

Who we are

TECKpert founded in 2009 and headquartered in Miami FL is a leading tech consulting and staff augmentation firm. We specialize in providing contingent workforces for digital transformation projects offering expertise in design development IT analytics and marketing. Our mission is to deliver innovative digital solutions across various industries including healthcare government finance legal real estate and startups.

The opportunity

Our client a government agency located in Kissimmee FL is seeking a highly skilled and experienced Customer Support Team Lead to provide supervisory and administrative oversight for IT support activities. The successful candidate will directly manage and lead a dedicated team of IT support staff ensuring efficient and highquality customer support coordinating IT services and troubleshooting complex software hardware and networkrelated issues.

Job duties includes but not limited to:

• Directly supervise and mentor IT support personnel including regular performance evaluations ongoing training workload planning and clear task delegation.
• Diagnose troubleshoot and resolve complex technical issues related to Microsoft operating systems software applications hardware components network devices and peripherals.
• Conduct routine maintenance installation and configuration of specialized software applications ensuring optimal system performance and security.
• Oversee and provide comprehensive support for Audio Visual (AV) setups and Video Conferencing (VC) systems managing reservations equipment configurations and troubleshooting technical issues.
• Efficiently manage prioritize and resolve Service Desk tickets ensuring issues are addressed promptly and documented thoroughly.
• Develop and implement detailed project plans manage project resources and track progress to ensure timely delivery of IT initiatives.
• Collaborate closely with stakeholders and other departments to understand requirements align IT solutions and effectively communicate technical concepts clearly and concisely.
• Maintain uptodate technical documentation and compliance with departmental policies and standards.
• Conduct regular audits of IT resources and services to ensure compliance and operational excellence.

Compensation and Term

This opportunity is for a fulltime ongoing need with contract to hire possibility and pay commensurate with experience up $105000 per year. Medical dental vision and life insurance available after 30 days of hire.

Qualifications you need

A successful candidatehas the following qualifications:

• Bachelors degree in computer science or related technicalfield.
• A minimum of five 5 years of progressive IT work experience including at least 3 years in a supervisory or leadership role.
• Demonstrated proficiency and expertise in managing Microsoft operating systems Microsoft Office suite and Outlook within networked environments.
• Strong technical background with extensive experience in troubleshooting various computer hardware software and networking equipment.
• Proven experience managing AV equipment and Video Conferencing solutions.
• Excellent project management skills with the ability to organize plan and oversee complex technical projects and initiatives.
• Exceptional communication leadership and interpersonal skills with the ability to effectively manage and motivate teams.

Working with Us

Thank you for applying. If selected we will reach out for a skills assessment and to schedule a short prescreen video call to get to know you better. We will also keep your profile in mind for future roles that match your qualifications.

TECKpert is committed to providing equal employment opportunities to all employees and applicants for employment prohibiting discrimination and harassment of any type based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Important Application Notice:

To ensure the integrity of our recruitment process please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review.
• Verification Information: To help verify your identity please include a link to your LinkedIn profile GitHub repository (for technical roles) or other professional profiles that can substantiate your experience and verify your identity.
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information fake resumes or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action.

Thank you for your cooperation.