Vice President Hospitality Operations
Vice President Hospitality Operations
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Job Description
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech sports entertainment real estate startups and more. Were united by our culture a drive to find a better way that fuels our commitment to our clients our community and our team members. We believe in and build inclusive workplaces where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job its about having the opportunity to become the best version of yourself.
ABOUT BEDROCK
Bedrock is a fullservice real estate firm specializing in innovative city building strategies. Since its founding in 2011 Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at theHudsons SiteBook TowerCity ModernTower City Centerand theMay Company Building.
Bedrocks projects include new construction adaptive reuse and a portfolio totaling more than 21 million square feet of office retail residential industrial hospitality and parking.
For additional information about Bedrock please visitbedrockdetroitbedrockdetroit/careers/ and engage with us onFacebookInstagramTwitterandLinkedIn.
POSITION SUMMARY
The Vice President of Hospitality Operations is responsible for driving operational performance for Bedrocks hospitality portfolio in Detroit and Cleveland ensuring excellence across all food & beverage and hotel assets. This role drives positive net operating income (NOI) revenue growth optimizes profitability and enhances guest satisfaction by ensuring industryleading practices and fostering a culture of service excellence.
ESSENTIAL FUNTIONS
Continuously assesses operating businesses to identify strategic opportunities to deliver NOI control costs while driving consistency and excellence in guest experience service standards and brand reputation. Implements strategic opportunities into tactical and measurable implementation.
Creates assesses and implements actionable business plans (with capacity to shift changing priorities).
Creates and then measures appropriate industry standard KPIs in conjunction with the Asset Management team monthly.
Reviews and amends capacity and capabilities of people functions to ensure impactful operational decisions and investments are being made.
Continuously seeks and presents innovative solutions and challenges conventional thinking to enhance operational efficiency processes NOI and guest experience.
Establishes a regular cadence of business review meetings for each segment with appropriate stakeholders. Works closely and collaboratively to ensure business plans goals and KPIs are on track.
Provides monthly updates on status of the business including contracts invoices metrics and actions required to meet or exceed business plans.
Leverages existing industry relationships cultivates and nurture new strategic partnerships relationships and networks that support the Hospitality portfolio to drive business growth innovation and operational excellence.
All other duties as assigned
LEADERSHIP ATTRIBUTES
Builds Trust: Demonstrate a high degree of integrity by honoring commitments telling the truth and respecting confidentiality appropriately
Thinks Strategically: Clearly understand the business lead the team through the problemsolving process and work on the business not just in the business
Communicates Effectively: Recognize how words tone and physiology impact results then adapt accordingly to gain buyin and alignment for the teams and organizations vision
Develops People: Set clear expectations deliver timely and effective feedback and encourage team members to develop their talents
Drives the Culture: Communicates the cultures value to team members and holds them accountable to living it every day
POSITION REQUIREMENTS
15 years of progressive leadership experience in hospitality operations with a strong background in hotels and/or F&B.
Proven track record of driving net operating income and operational efficiencies and exceptional customer service.
Strong financial acumen and experience managing P&Ls at a multiproperty level.
Exceptional leadership and teambuilding skills with the ability to inspire and motivate teams.
Deep understanding of hospitality trends guest experience optimization and service excellence.
Ability to collaborate with diverse stakeholders from propertylevel teams to Csuite executives.
Experience with new property openings concept development and brand partnerships is a plus.
POSITION QUALIFICATIONS
Able to problemsolve at an advanced level
Able to develop business plans policies and procedures
Able to integrate complex activities within their function to achieve the organizations strategic goals
Strong knowledge of Finance and Business
Ability to detail processes and workflows
Ability to lead a team
Ability to work in a fastpaced environment
Strong problemsolving skills
Strong troubleshooting skills
Strong Written and verbal communication skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore the company may exercise its employmentatwill rights at any time.
Bedrock is an equalopportunity employer.
The Company is an Equal Employment Opportunity employer and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team The Pulse at
Required Experience:
Chief
Employment Type
Full-Time
