Desktop Support Analyst II
Desktop Support Analyst II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forwardthinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
At DYOPATH were not just another IT company were a peoplefirst organization committed to building a collaborative creative and inclusive work culture. Weve been recognized as a Great Place to Work for four years running and we want YOU to be part of our awardwinning team!
Why DYOPATH
- PeopleFirst Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
- Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!
- And more! Check out our full benefits available at https://dyopath/careers/
Are you a techsavvy problem solver with a knack for helping others Were looking for a Desktop Support Analyst II in Miami to keep our computer systems running smoothly and assist users with technical issues. If youre detailoriented and have excellent communication skills we want you on our team!
The Details
Pay: $20/h
Location: Onsite in Miami FL 33032 (at the Miami port)
Shift: 9:00am 6:00pm Monday Friday
Key Responsibilities:
- Technical Support:
- Install deploy and maintain PCs laptops software scanners printers and peripherals.
- Troubleshoot hardware and software issues in person over the phone or via chat.
- Perform updates including Microsoft security patches antivirus signature files and other software/application updates.
- User Assistance:
- Analyze user requests and incidents organizing meetings with users to discuss resolutions.
- Support internal customers by providing technical advice and problem resolution.
- Create receive and resolve enduser incidents tasks and requests while maintaining response and resolution of contracted SLAs.
- Incident Management:
- Track progress of incidents and tasks using internal or client ticketing software.
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents.
- Knowledge Sharing:
- Create edit and maintain knowledge base articles.
- Mentor Level I and Associate DSAs as needed.
- Document process requirements and write clear procedures and instructional manuals to build out selfservice capabilities.
- Vendor Coordination:
- Act as a point of contact for thirdparty vendors and technicians.
Qualifications:
- Experience:Previous experience in a desktop support role is a plus.
- Skills:Strong troubleshooting abilities familiarity with MS O365 Suite and excellent communication skills
Join us and make a difference by ensuring our tech runs smoothly and efficiently!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website atwww.dyopath. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
