Provide ground level assessment and recommendations on processes with respect to process reengineering
Extensive interaction with business users senior management and IT personnel
Lead client engagements ensuring consistent service delivery
Creating account strategies to maximize revenue profitability client satisfaction business impact employee engagement and human capital development
Conduct quarterly and annual appraisals for Managers based on evaluation of metrics performance and of nonmetricsbased parameters; and develop corresponding action plans. Provide periodic feedback and coaching
Demonstrable experience and capability to manage projects independently
In depth understanding of P&L statement and budgets
Strong people management and leadership skills
Capability to conduct an appraisal discussion and assess different levels of performance and potential
Strong written and verbal communications skills
Appreciation of the domain needs of the process and its key drivers
Reasonable level of business perspective regarding the internal functioning of BPO and Suppliers organization
Good networking capability and client facing skills
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.