Process Associate - Content Moderation - English
Process Associate - Content Moderation - English
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
We are inviting applications for the role of Process Associate Content Moderation English
Were looking for someone with a strong work ethic and the ability to work well both independently and within the context of a larger teamoriented environment.
Selfstarting intellectually curious and creative individual comfortable operating in a fastpaced dynamic environment
Responsibilities
Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature such as (but not limited to) graphic violence selfharm child abuse and hate speech.
Qualifications we seek in you
Minimum qualifications
Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in English Language
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
Required Experience:
IC
Employment Type
Full-Time
