Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About EliseAI
EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
About The Role
EliseAI is looking for a Technical Customer Success Manager who will own strategic relationships with our customers working with everyone from frontline leasing teams to members of the CSuite. The role requires someone who can develop a deep understanding of our products in order to bridge the gap between our customers and our internal technology teams.
Youll serve as the product expert guiding the user experience for customers and owning customer satisfaction through their use of EliseAIs products. A proven track record of creating and maintaining deep lasting relationships with customers is a must as youll be dealing with technical and complex issues while creating excitement and loyalty with EliseAIs customers.
Key Responsibilities
- Become an expert in EliseAIs products with a heavy focus on user workflows integrations and how our products work together.
- Understand our customers business needs and goals effectively communicate the AIs value ensuring successful adoption and utilization of our products.
- Provide worldclass support by taking ownership on customer issues working closely with the Engineering Product and Support teams to address and resolve client issues quickly.
- Write documentation and host workshops on our product offerings to keep customers uptodate with new features.
- Drive adoption of new products and features and assist with the launch.
- Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings.
- Strategize with our sales team to build own and execute client success and engagement plans.
- Review client reporting and usage metrics regularly to determine how to optimize your customers performance.
- Proactively identify underperforming customers and execute plans to improve the customers success in order to prevent churn.
- Act as a conduit between customers and internal teams gathering customer feedback documenting feature requests and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap.
Requirements
- 23 years of technical B2B clientfacing experience with a SaaS product
- Demonstrable ability to take ownership and accountability and act on client objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate technical language to nontechnical customers
- Ability to read and understand technical documentation and analyze data sets
- Currently manage a book of business of at least $2.5M ARR
- Must thrive in working in a fastpaced environment
- Ability to prioritize effectively and get things done
- Willingness to work in person at our SF office 45 days a week
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical Dental and Vision premiums covered at 100
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Unlimited vacation and paid holidays
Job Compensation Range:
The salary range for this role is $90000 $120000 (OTE $112500 $142500 . EliseAI offers a competitive total rewards package which includes base salary equity a comprehensive benefits & perks package and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Please note that employment with EliseAI is on an atwill basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
#lionsite
Required Experience:
Manager
Employment Type
Full Time
