Service Desk Level 2 Analyst
Service Desk Level 2 Analyst
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Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forwardthinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Join Our AwardWinning Team at DYOPATH! We are hiring a Service Desk Level 2 Analyst in Houston!
At DYOPATH were not just another IT company were a peoplefirst organization committed to building a collaborative creative and inclusive work culture. Weve been recognized as a Great Place to Work for four years running and we want YOU to be part of our awardwinning team!
Why DYOPATH
- PeopleFirst Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
- Career Growth: With ongoing training and development opportunities were here to help you take your career to the next level.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!
- And more! Check out our full benefits available at https://dyopath/careers/
We are eager to welcome your creativity passion and entrepreneurial spirit to DYOPATH!
Position:Service Desk Level 2 Analyst (Onsite)
Location:Houston TX 77056
Shift:Monday Friday 8:00 AM 5:00 PM
Pay: $26/hour
Role Overview:
You will provide advanced technical support for complex IT issues mentor Level 1 analysts and collaborate with IT staff to resolve escalated problems.
Key Responsibilities:
- Troubleshoot and resolve technical issues involving desktops laptops printers mobile devices software and networks.
- Escalate unresolved issues to appropriate support teams.
- Identify and resolve IT system and service issues working with other IT staff as needed.
- Mentor and guide Level 1 analysts in problemsolving and incident resolution.
- Ensure timely and accurate resolution of all service desk issues.
- Conduct followup activities to ensure customer and employee satisfaction.
- Continuously enhance technical skills through training certification and selfdirected learning.
- Participate in special projects as assigned.
Qualifications:
- Education:Associate or bachelors degree in computer science preferred.
- Experience:24 years in technical support with at least 1 year in a service desk environment.
- Certifications (huge plus): HDISCA ITIL Foundation Microsoft 365 Certified: Fundamentals Endpoint Administrator Associate.
- Skills:Strong customer service proficiency with Microsoft Office and Windows advanced network troubleshooting excellent problemsolving.
We look forward to seeing how your creativity passion and entrepreneurial spirit can contribute to our team. Apply today and join us in making a difference!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website atwww.dyopath. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Hourly
