Reservationist
Reservationist
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1 Vacancy
Job Description
Overview
If you reside in California please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is looking to add multipleReservationistto our growing team!
What does a Reservationist do
As this is a customerfocused role you will be taking calls in both English & Spanish from our eligible passenger base in El Paso that are requesting rides collecting the trip information to include pick up time and date and adding to the Drivers schedule for the day.
These are entry level fulltime positions that start at $11/hour.
Schedules available:
- Sunday Wednesday 6am 5pm 10hour shift 3 days off)
- Sunday Thursday 8am 5pm 8 hour shift 2 days off)
- Monday/Thursday/Friday/Saturday 6am 5pm 10 hour shift 3 days off)
All shifts have one hour lunches and NO nights required.
Responsibilities:
- Answer and confirm passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of followup calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling dispatch or vehicle operations personnel.
- Maintain accurate and updated passenger records in customer database making all necessary changes in status client contact information fare/rider type or other important field entries.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Ability to multitask in a safe manner is a must
- Providing top tier customer service to not only our customer base but the entire team!
- Professional demeanor and appearance.
Qualifications
To be successful in this role we ask that you possess the following skills:
- Strong computer & customer service skills in a fastpaced environment.
- Data entry experience and general knowledge of windowsbased computer system and Microsoft Office.
- Excellent verbal and communication skills in both English and Spanish due to community needs.
- Able to use multiline phone systems and handle multiple tasks concurrently.
- Ability to work independently and follow directions while possessing excellent decisionmaking skills.
- Telephone speaking and/or call center experience is strongly desired.
- MUST be flexible to work weekends and holidays if scheduled
During the course ofemployment employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of nonpublic customer and business records and any other information that MV classifies as confidential.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin or ancestry sex physical or mental disability veteran or military status genetic information or any other legally recognized protected basis under federal state or local laws regulations or ordinances. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law applicants may be subject to a preemployment drug test and background check after receiving a conditional offer of employment.
Employment Type
Full-Time
