Reservationist
Reservationist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Langdale Chase Hotel which sits on the banks of beautiful Lake Windermere has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay ranked No.3 and North of England Hotel of the Year.
We are now looking to appoint a Reservationist to report to the Head of Reception and support with managing guest reservations on a day-to-day basis. You will be responsible for ensuring that the guests that visit our beautiful property experience the best levels of professionalism and guest service.
Your day to day;
- Responsibility for providing high levels of guest service to guests companies and agents making reservations by telephone or email
- Ensuring all enquiries requests and reservations are dealt with efficiently demonstrating high standards of welcome and hospitality as detailed in the hotel product plan
- Being knowledgeable of and able to explain the benefits included in the room rates
- Being aware of and being able to explain current promotions and special offers
- Operating and managing waitlists when required
- Responding to brochure enquiries and carrying out follow up calls
- Entering reservations into the property management system and administer all correspondence to a high standard
- Contributing towards the overall sales of guest rooms and delivering an exceptional guest journey pre-arrival and after departure
- Working closely with the reception team and operations team to ensure accurate accounts are raised and revenue generated
Who are we looking for
You will be a personable energetic and dynamic individual who has a minimum of 2-years hands-on experience in the handling of reservations ideally having worked in a high quality Four-Star or Five-Star hotel.
You will have strong verbal communication skills exemplary customer service skills and the ability to work well with others to represent the Company and the hotel in a loyal professional and knowledgeable manner. You will have confident computer and administration skills and previous experience working with RezLynx Guestline Travelclick and EZ Runner would be advantageous..
In return we are offering a rewarding role with scope for career progression along with;
- A competitive salary negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Enhanced maternity and paternity pay
- Health cash plan with access to discounted perks and high street discounts
- Long service awards including free meals and free stays with your friends or family
- Employee Assistance Programme
- Discounted accommodation food and drink in our beautiful properties
- Pension and Life assurance
- Bespoke training programmes accessible to all
- Apprenticeships available
- An engaging & supportive work environment
Employment Type
Full-Time
