Shared Services Relationship Manager
Shared Services Relationship Manager
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Job Description
Job Description Summary
We have now selected a Shared Service provider for managing tailend spend of our Indirect Sourcing and Contract admin support activities. The identified shared service provider will have a team of Procurement resources to manage GE HealthCares requirements. To manage this team of Shared service provider workforce we intend to hire this Shared service Relationship manager.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Primary point of contact for Service Provider and take help of Program Lead to get all necessary support from Internal stakeholders to jointly drive the successful implementation of the outsourcing project
Will be the key point of contact for service provider and ensure relationship is built at all levels with the service Provider
CoLead of overall transition phase which will include but not limited to setting of priorities governance and daytoday operations with Service Provider (Program Lead will be accountable for actions internally)
Take joint Lead in setting up SOW SLA KPIs and measurement methodology to monitor performance of the Service Provider with help of Global Category leads. Manage this through the roles and responsibilities defined during the transition phase.
Setup the Governance model jointly with Program Lead
Ensure the Service Provider is ready with IT adequate staffing resources and all necessary tools for successful implementation of the project
Assist the preparation of Category cards with help of SP and Category teams development of processes and improvements
Escalate Manage and take help of SMEs to sort out all issues arising as a result of the implementation
Be the lead for all regional escalations and manage through SME Regional leads and coordinate resolution of escalation points
Basic Qualifications
Bachelors degree with minimum of 15 years of SourcetoPay process and Sourcing experience
Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
Should have led teams and built relationship at a senior level with suppliers/service provider
Experience with all indirect category sourcing tools processes.
Excellent negotiations skills and analytical skills with the ability to manage and develop supplier relationships
Desired Characteristics
Ability to energize develop and build rapport at all levels within organization
Proven ability to execute and deliver on commitments
Ability to take initiative deal with Ambiguity and move with pace
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Established project management skills.
Should possess strong Influencing skills
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Disclaimer: GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call please fill out the form below: Information Relocation Assistance Provided: No
Required Experience:
Manager
Employment Type
Full-Time
