Senior HR Business Partner

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

What Youll Do

As a Senior HR Business Partner youll be a strategic advisor to senior leaders helping shape and drive people strategies that support growth team health and business outcomes all while staying close to the people behind the work. Youll work crossfunctionally with key stakeholders and bring a modern humanfirst approach to HR that meets the speed and complexity of a highgrowth environment.

• Partner with GTM and G&A leaders to understand business goals team dynamics and challenges and translate those into scalable peoplefirst strategies.

• Drive key people initiatives across performance management org design engagement onboarding career development wellness and change management.

• Act as a coach and thought partner to execs and managers supporting their growth as leaders and helping build strong highperforming teams.

• Collaborate with Talent Acquisition Talent Development and Total Rewards to align on headcount planning compensation growth frameworks and succession planning.

• Use people data and insights to identify trends influence decisions and proactively address challenges.

• Partner with Compliance to ensure employment practices are clear sound and aligned with local regulations.

• Champion change and lead through ambiguity during periods of growth reorgs or transformation.

• Bring a fresh nontraditional HR perspective blending strategy with handson support.

Who You Are

• 7 years of experience in HR with at least 35 years in a strategic HRBP role ideally in highgrowth fastpaced environments.

• Youve partnered with senior leaders or execs and know how to influence at all levels.

• Youre proactive solutionsoriented and comfortable operating with a high level of autonomy.

• You have strong business acumen and understand how People initiatives impact overall company goals.

• You build trust easily and communicate with empathy clarity and confidence.

• You enjoy solving complex people problems and balancing the needs of individuals with the needs of the business.

• Youre organized dataaware (even if not a data expert) and always looking for ways to improve systems and processes.

• Youre curious adaptable and excited by change and you bring others along with you.

Perks And Benefits

• 5week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave 16 weeks)

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• Get up to $2600 CAD of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!

• Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!