Customer Support Representative with Croatian and Slovenian
Customer Support Representative with Croatian and Slovenian
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Job Description
Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems have strong communication skills and have a customerfocused mindset this role is perfect for you!
Key Responsibilities
- Handling incoming calls emails and chats to assist customers by resolving their queries or providing information about product features.
- Managing customer orders efficiently and accurately.
- Ensuring high customer satisfaction and contributing to strong client retention.
- Identifying logging confirming and resolving customer complaints in a timely and effective manner.
- Actively suggesting improvements to enhance workflows and service quality.
- Following established procedures and internal guidelines.
- Maintaining and updating customer records and documenting interactions.
- Reporting recurring issues to the support team for further investigation or escalation.
Qualifications and Skills
- Native or fluent in Croatian and Slovenian (spoken and written) with a good command of English (minimum B2 level).
- High school diploma or equivalent qualification.
- Strong communication and customer relationship skills.
- Motivated enthusiastic and able to manage tasks independently.
- Comfortable working in a dynamic fastpaced environment.
- Solid numerical reasoning and problemsolving abilities.
Benefits
- Competitive salary package.
- Standard working hours: 8:45 AM 5:00 PM.
- Signing bonus.
- Comprehensive paid training.
- Meal allowance.
- Opportunities for internal career development.
- Exclusive discounts with selected partners.
- Access to employee wellbeing and support programs.
Application and Diversity Statement
Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.
We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.
Employment Type
Full Time
