Trainee IT Engineer
Trainee IT Engineer
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Job Description
RVS iGlobalis currently looking for IT System Engineers (L1 to support the growing demandof tech support queries coming on to our Network Operations Centre in Jammu.This role will be responsible for working on technical issues based around serversdesktops firewalls networks cloud services etc. in variouscorporate LAN environments based in the USA UK and Europe.
Position: IT System Engineer (L1
IndustryType: IT Services & Consulting
EmploymentType: Full Time
RoleCategory: Technical Support
Job Location: Jammu
Education: UG: Any Graduate B. Tech/B.E. in E&C CS IT
Requirements
- Bachelors Degree in Information Technology (or related technical discipline).
- Freshers can be considered and it will be great in case of 13 years of relevant experience in L1 technical customer support (voice and email) with a strong customer interaction experience.
- Passion to be a part of a hardworking and winning team.
- Willing to work in a 24x7 environment and provide weekend coverage if needed.
- Ability to multitask in a fastpaced environment.
- Excellent ability to learn and articulate softwarerelated and technical concepts.
- Strong active listening skills and excellent written and oral communication skills.
- Excellent Customer Service Orientation.
- Strong attention to detail when communicating with customers (verbal & written).
- Ability to empathize with customers and convey confidence.
- Expertise in working with Microsoft Excel.
- Extensive Network knowledge.
- Familiarity with Windows Server 2016/2019/2022.
- Familiarity with cloud technologies like Office365 Google Suite and Azure platform.
Job Responsibilities:
- Firstand all subsequent contact with the customer.
- 24*7support via phone and email.
- BasicLevel 1 troubleshooting redirect to L2/L3 as required.
- Searchthe knowledge base to verify if reported problems are already known issues witha defined resolution plan.
- Impactanalysis with the accurate classification of reported issues to ensureappropriate prioritization.
- Replicationof the reported issue in an appropriate customer environment.
- Initialtriage to isolate unsupported 3rd party issues from the potential root cause.
- Informationgathering to ensure complete availability of details required for root causeanalysis.
- Provisionof technical resolution or problem workaround.
- Problemrouting/escalation to second/third level support or third parties whererequired.
Desired Candidate Profile:
Freshers(any IT Graduate) with a good understanding of computer networks and desktopleveltroubleshooting techniques.
Should beready to work in a 24/7 work environment.
Excellentcommunication skills to communicate with international clients.
Goodprobing skills & Analytical skills would be an added advantage.
Goodknowledge of Microsoft tools like Word Excel PowerPoint etc.
Above average knowledge of network toolsLAN & WAN.
Benefits
AnnualBonus
ProvidentFund
Performancebonuses
EmployeesState Insurance Corporation
MedicalInsurance
NightAllowances
Pick andDrop facilities (Only for Female Staff)
Day outsfor Staff
Team Parties
Maternity/Paternityleaves
RetirementBenefits
Nationaland International tour packages after successful completion of service as percompany policies
Paid TimeOff
Flexiblework schedules and workplace perks like onsite snacks
Flexible working
Required Experience:
Intern
Employment Type
Full-Time
