2nd Line Support
2nd Line Support
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
About the Job
2nd Line Support Engineer (FT) Hybrid after the qualifying period
What s this role about
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fastpaced environment you will work with your team to provide marketleading technical support.
Growth is important to us your role will include being mentored by seniors to develop the skills necessary to progress.
Benefits Include:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off 20 days AND Florida Federal Holidays
- Training and professional certifications where needed
- Hybrid working after the training period
What will I get up to day to day
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients including the following technologies:
- Windows 10 11
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
- Administration of Windows Server.
- Network troubleshooting.
- Windows 10 11
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higherlevel issues to a senior engineer.
- Being a people person delivering support in a friendly and positive manner.
- Great communication skills both verbally and in writing will be expected.
Stand out from the pack with these things:
- Passion for technology and selfdevelopment.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
Job Type: Fulltime.
Salary: Negotiable.
Schedule:
- 8hour shift.
Ability to commute/relocate:
- Tampa FL: Reliably commute or planning to relocate before starting work (Required).
Employment Type
Full Time
Key Skills
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