5 years experience supporting Microsoft systems (Windows 7 8.110 in IT Infrastructure function
Office 365
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications (i.e. MS Office virus scan Ghost etc.
Must have knowledge of SCCM and operations (installing applications patch management)
Prior experience in Remote Desktop support
A solid understanding of TCP/IP DNS DHCP and other network fundamentals
Should have good understanding of Microsoft Active Directory DHCP and DNS
Should have good understanding of user profile management
Technical skills (Required Nice to have)
Awareness of latest technologies and trends
Knowledge of agile methodologies
Must have the ability to identify and instill industry best practices.
Language skills needed English German Multilingual for Romania
Soft skills
Proven Customer Service skills
Excellent written and oral communication
Create deep client impact
excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
Provides expert judgment and analysis for the design development and implementation of desktop systems.
Analyzes requirements to ensure the system meets performance needs.
Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
Maintains repairs and troubleshoots desktop hardware and software packages.
Assists with desktop/laptop images including updates patches and performance/process enhancements.
Has the ability to script test and deploy automated desktop solutions.
Provide level2/3 desktop/ laptop breakfix support
Responsible for writing documentation to describe existing and new environments technologies and enhancements.
Assists with the testing and selection of nonserver computing hardware to be used within the enterprise.
Assists with the design and maintenance of new images for desktops.
Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software desktop images and hardware).
Assists with writing testing and installing packages for software upgrades/patches.
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