Manager - Customer Success
Manager - Customer Success
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Job Description
Overview:
Act as strategic partners to our clients.
Being an expert in your market (industry products channels etc.
Being an innovation agent. Drive change for faster reaction to changing market requirement. Main Responsibilities Include:
Become a market expert in one or more categories / industry segments.
Develop factbased answers to complex key business questions.
Deliver insightful presentations and actionable recommendations to our clients.
Coordinate client services cross countries and categories (whenever relevant).
Collaborate with account management at the presales and renewal stages.
Collaborate with other business unit teams to identify opportunities for strategic assignments.
Onboard clients on gfknewron platform.
Drive adoption (i.e. activation reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client.
Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant).
Identify leads for cross sell and upsell opportunities with the client.
Help improve renewal rate by demonstrating clear business outcome and value.
Collect and provide feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on nonplatform issues to drive better client experience.
Coordinate internal client services nationally (for all) and internationally (optional).
Run final quality checks for the GfK seal of quality (wherever relevant).
Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)
Qualifications :
Bachelors/ Masters degree in Business Administration or equivalent experience.
Strong business understanding in durable consumer goods markets and related Retail.
Interest for multiple product categories and markets.
Ideally 612 years of experience in consulting market research product management of durables or equivalent business units Strong presentation and communication skills clientcentric approach.
Proactive and consistent engagement with multidisciplined teams.
Coordination and decision making of how to achieve client outcomes and organization goals.
Driving delivery of results for clients & GfK across diverse cultures mind sets disciplines and influences.
Passion dedication and commitment.
Creativity and the ability to address realworld business problems analytically. Eagerness to learn open mindset team spirit and an entrepreneurial attitude
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
