Assistant Director of Housekeeping Laundry Operations
Assistant Director of Housekeeping Laundry Operations
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$ 85000 - 90000
1 Vacancy
Job Description
Who we are
Our Hotels
We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. which is an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
Hotel
The Beverly Hills Hotel
Division & Department
Rooms Housekeeping
Job Title
Assistant Director of Housekeeping & Laundry Operations
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Director of Housekeeping & Laundry Operations you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll get
As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 10 Dorchester Collection hotels stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)
50 off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training Diversity Equity Inclusion & Belonging Trainings Monthly Lunch & Learns)
Social events throughout the year including Quarterly Employee Appreciation Day events Quarterly Employee Awards Annual End of Year Gala
Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical Dental Vision Benefit
Competitive retirement scheme
As Assistant Director of Housekeeping & Laundry Operations at The Beverly Hills Hotel your compensation will range between $85000$90000 annually.
What youll do
A day in the life of our Assistant Director of Housekeeping & Laundry Operations it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Assistant Director of Housekeeping & Laundry Operations accomplish would be lengthy but the list below is essential to know.
Manages 10 to 12 subordinate managers and supervisors who supervise a total of 75 to 100 employees in the Housekeeping Laundry and Uniform Departments.
Recruits interviews hires trains recommends performance evaluations resolves problems provides open communication and recommends discipline and/or termination when appropriate
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Supervises team members to ensure completion of daily tasks and assists with further development of their potential within Dorchester Collection.
Ensures seamless delivery of guest services & requests. Owns guests requests and PROmisses. Guest & employee engagement. Preventative maintenance projects. LRA audits NEXUS service excellence metrics. Financial performance.
Holds regular daily weekly and monthly communication briefings with team members of all levels.
Oversees the ordering of all supplies inclusive of laundry to ensure that levels are maintained and that purchasing is in line with budget
Carry out inspections of rooms public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.
Ensure that linen is properly controlled accounted for and ensure that quality of linen/laundry service is reviewed daily.
Oversees the linen inventories with the Director of Housekeeping and Laundry Manager.
Ensure that uniforms for all staff are maintained and controlled and coordinated with designers as required
Propose and initiate when approved new services and products for our guests.
Work closely with Director of Engineering to oversee maintenance of all rooms and public areas as required
Conduct regular maintenance walkthroughs of the property with engineering management to identify any areas that require remedial action and to coordinate the timely completion of such.
Work constantly with the engineering management team to ensure that any out of order rooms are returned to inventory as soon as possible.
Appraising performance rewarding and disciplining employees addressing complaints and resolving problems in a timely and transparent manner.
The items shared are essential. Howeverto ensure consistency our Assistant Director of Housekeeping & Laundry Operations isprovided with specifics on how we care for their department and our hotel.
What youll bring
Youll bring your unique personality and passion to the role and the team.
Communication is what keeps our departments running perfectly. You have great communication skills and a guest centric leadership style.
Attention to detail is critical for this role.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Empathetic people focused. Positive approach to growing and leading teams.
Ability to manage and motivate diverse team.
Manage ambiguity and large volume of requests.
Job Location
USA
Location
Required Experience:
Director
Employment Type
Full-Time
