Senior Account Manager with Dutch
Senior Account Manager with Dutch
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Job Description
ABOUT US:
Cigna healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized solutions that advance whole person health.
Cignas mission is to help our customers improve their health wellbeing and sense of security by providing access to care. With our whole health approach were focused on addressing health concerns improving resilience reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cuttingedge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change
YOUR JOB:
Responsible for: managing a portfolio of Small/Medium Enterprise (SME) clients and responsible for overall client satisfaction relationship and executing retention and growth targets. Develop strong relationships with clients and brokers by delivering exceptional service through anticipating their needs challenges and providing sound solutions. Works closely with internal stakeholders and matrix partners to ensure overall delivery or service for their clients and accountable for meeting client and broker expectations.
MAIN REPONSABILITIES:
- Responsible for meeting retention and growth goals for your respective portfolio of clients.
- Responsible for overall daytoday servicing of client needs and resolving issues solving problems and delivering on commitments made to clients and brokers.
- Develop and maintain sound relationships through a consultative based approach with clients and brokers identify gaps opportunities and problem resolution.
- Communicating new initiatives enhancements changes to processes and regulatory landscapes
- Proactively engage in upsell conversations to drive growth across your portfolio and contribute to ANP goals.
- Ownership and accountability of all enquiries/escalations from your clients and brokers
- Engage in facetoface meetings with client and broker
- Maintain renewals and upsell activity within SF
Main Responsibilities
- Proactively manage and negotiate renewal for our book rated portfolio by executing annual renewal strategy.
- Develop and maintain strong relationships with an assigned portfolio of clients by proactively engaging in regular communication by email or telephone.
- Take the lead in daytoday enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
- Gather and analyse claims data.
- Database Management ensuring all relevant details are recorded accurately.
- Facilitate the renewal process in conjunction with the Client Management team.
- Participate in client visits to the European Service Centre and occasionally attend Client Meetings.
- High level of Dutch and English (proficiency level)
SKILLS AND KNOWLEDGE NEEDED:
Experience
- Minimum of 2 years experience in Account Management or Sales preferred
- Demonstrates experience with influencing negotiating organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization and with external partners
- Experience in delivering clientfocused solutions based on customer needs
- Strong presentation skills
- Sound problem solving skills
- Works well under pressure
- Ability to travel
- Sound written and verbal communication skills
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritising workloads to meet tight deadlines
- High attention to detail
Skills
- Action Oriented
- Instills Trust
- Being Resilient
- Directs Work
- Communicates Effectively
- Balances Stakeholders
- Customer Focus
What we offer
- Contract: Permanent
- Environment: Multicultural working environment. You will have opportunity to work with colleagues from across the globe.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.
- Flexible starting hours: Monday to Thursday 9.00 to 18.15 or 8.00 to 17.00 and Friday 9.00 to 14.45 or 8.00 to 14.45.
- Social Benefits: Private Medical and Dental Insurance Life Assurance Educational Development Program Foreign Language Scholarship flexible compensation
- An attractive fixed and variable salary.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
