Guest Services Specialist
Guest Services Specialist
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$ 20 - 25
1 Vacancy
Job Description
Guest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly address questions and needs of the customers and provide an overall welcoming environment.
REQUIREMENTS AND QUALIFICATIONS
- High school diploma or equivalent
- Proficient in Microsoft Office and data entry experience
- Multiline telephone experience
- Professional appearance and disposition
- Fluent in English language
- Strong listening skills
- Excellent verbal and written communication skills
- Must be able to convey messages to employees clearly and quickly
- Detail oriented
- Problem solver
- Outstanding customer service skills
- Must be a team player selfmotivated
- Ability to multitask
DUTIES AND RESPONSIBILITIES
- Operate a multiline phone system
- Answer all incoming calls; ideally by the third ring with a friendly voice polite professional manner and transfer them to the appropriate person or department quickly
- Communicate with callers in an efficient manner minimizing the time they are put on hold
- Keep written records of who is on hold
- Take detailed messages when a call cannot be completed including name phone number time of call and information requested to be delivered to the appropriate party in a timely manner
- Use the callers name whenever possible
- Handle customer complaints effectively and direct the customer if required to the appropriate manager
- Welcome visitors in a warm and friendly manner and answer customers questions
- Keep detailed and accurate records of visitor requests and calls received
- Maintain the general office filing system
- Receive deliveries sort and distribute incoming mail
- Follow procedure for time clocks and ensures is properly clocking in and out of work daily
- Maintains professional appearance and neat work area
- Take inventory of office supplies and refreshments restock as needed
- Handle retail apparel sales
- Perform other jobrelated duties as assigned by management
EMPLOYEE BENEFITS
- Health Dental and Vision coverage for employee
- 401K Plan
- Paid time off
- Paid training growth opportunity
- Employee vehicle purchase plan
- Discounts on products and services
- Longterm job security
Compensation: $20 25/hr. depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employmentrelated decisions without regard to race color religion sex national origin sexual orientation gender identity age disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
