Support Representative
Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At MTM we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The primary job function of the Support Representative is to complete various tasks that directly or indirectly support our customers. These tasks will increase in complexity as the Support Representatives skills progress. The focus of the Support Representative will be to perform tasks that will support the Contact Center and have direct impact on service levels.
Location:
711 Kapiolani Blvd
2nd Floor Low Rise
Honolulu HI 96813
Hourly Rate: $18.00
What youll do:
- Assist in daytoday completion of various tasks that include but are not limited to steps involved in mailing bus passes faxing forms needed for trip approvals scheduling various trips such as meals and lodging repeat trips ambulance trips paratransit services and confirming trip eligibility
- Provide topquality customer experience to a diverse customer population
- Coordinate incoming and outgoing correspondence and communication between our members facilities and clients to verify eligibility approve conditional trips assess appropriate modes of transportation and other issues as needed
- Collaborate with internal departments as needed to ensure that transportation is set in a timely and accurate manner to prevent Member/Client complaints or member missed appointments
- Meet job specific key performance indicators and goals
- Provide backup support to inbound calls from Member Clients and facilities to verify eligibility and coordinate nonemergent transportation utilizing MTM systems to meet contract service levels
- Schedule trips in the most costeffective manner
- Recognize handle and refer situations of an emergent nature
- Provide support on special projects as needed
- As skills progress may be selected to perform in a team lead role to support Supervisor and team when needed
What youll need:
Experience Education & Certifications:
- High school diploma or GED
- 1 year of customer service experience
Skills:
- Acquire and maintain indepth knowledge of and adhere to Client Protocols Policies and Procedures
- Strong and effective communication skills
- Adhere to all established MTM and Employee Handbook guidelines
- Strong problemsolving skills
- Maintain confidential information standards
- Maintain a positive and professional attitude
- Ability to multitask accurately
- Ability to maintain a high level of confidentiality
Even better if you have...
- Administrative experience preferred
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Required Experience:
Unclear Seniority
Employment Type
Full-Time
