Staff ServiceNow Program Manager
Staff ServiceNow Program Manager
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Staff ServiceNow Program Manager
Why We Have This Role
We are looking for an experienced Program Manager to drive impact close gaps improve processes and achieve best in class service delivery and process optimization through our ServiceNow platform. As a liaison between the development teams and business stakeholder groups the PM will collaborate to establish technical roadmaps prioritize system work document requirements define scope and objectives and drive system changes within ServiceNow to meet business needs.
How Youll Find Success
- Leadership & Ownership: Demonstrate ownership from problem identification to of actionable solutions
- Drive measurable business impact: Prioritize and action on business critical initiatives that improve employee experience
- Project Timelines: Track and maintain project milestones efficiently
- Effective Communication: Share insights and detailed plans within and across teams to ensure alignment and manage expectations with stakeholders and senior leaders
- Facilitate Adoption: Work with stakeholders and operational change management experts to simplify end user adoption
How Youll Grow
- Prioritize & Drive Impact: By focusing on and prioritizing the most impactful things you will make data driven decisions and drive business impact.
- Business Understanding: Broaden your understanding of business goals and how they align with technical solutions.
- Technical Proficiency: Enhance your proficiency and technical knowledge in ServiceNow development integrations and best practices.
- Leadership Development: Grow through project leadership and working with senior leaders.
- Professional Growth: Set and achieve growth goals to further your career development.
Things Youll Do
- Stakeholder Collaboration: Work with business stakeholders and technical teams to meet needs and resolve issues.
- Strategy Development: Craft and execute program strategies and roadmaps related to ServiceNow development and enhancements.
- Requirement Analysis: Evaluate business processes anticipate requirements and uncover areas for improvement.
- Communication: Effectively communicate insights and plans to crossdepartmental team members and management.
- Problem Solving: Employ analytical and conceptual thinking to address resource or priority challenges with internal business partners and the development team.
- Technical Solutions: Take ownership of turning ambiguous problems into actionable technical solutions.
- Project Management: Monitor project achievements/milestones and ensure timely completion of projects.
- Documentation: Document future processes business requirements and acceptance criteria.
- Change Management: Ensure solutions fulfill business requirements and partner with endusers to advise on change management.
What Were Looking For on Your Resume
- Bachelors degree in an information systems computer science business management or related technical field
- 810 years experience in business analysis project management or program management
- Technical Experience and/or certifications for ServiceNow:
- Preferred: ITSM HRSD Employee Central Knowledge Base
- Experience with External Portal CSM Now Assist a plus
- Strong analytical skills and the ability to think quantitatively.
- Proven ability to scope technical requirements and effectively prioritize program goals.
- Knowledge & experience in Agile development methodology
- Excellent written and interpersonal skills; proficient in requirements documentation.
- Strong fundamental analytical and conceptual thinking skills.
- Excellent planning and time management skills with a history of following through on commitments.
- Experience managing and supporting successful projects especially those following Agile methodology or the software development lifecycle (SDLC).
What You Should Know About This Team
- Wide Impact: System changes have broad visibility and significant impact across the organization.
- Continuous Learning: Opportunities for growth and expanding the scope of responsibilities.
- Collaborative Environment: Work across multiple departments to optimize systems and processes.
- Amazing Team Culture: Highly collaborative and supportive team culture
Our Teams Favorite Perks and Benefits
- Experience Bonus Program: Unique experiences on the 1year anniversary.
- Wellness Reimbursement: Support for employee wellness.
- Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
- Certification & OngoingLearning: Access to various ondemand courses and certifications.
Join us in driving effective and innovative solutions for our organization!
Required Experience:
Manager
Employment Type
Full-Time
