Sr Program Manager
Sr Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Lutheran Social Service of Minnesota is a dynamic social service organization serving children youth and families people with disabilities older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive Positive and Fun) and careers that challenge energize and reward employees. Consider joining us!
Job Summary:
The position of Senior Program Manager Financial Counseling will provide leadership for the services of Lutheran Social Service of Minnesota (LSS) Financial Counseling primarily relating to Financial Choice contracts and activities in one or more locations. The position will involve providing project/program management of our Financial Choice program financial education community outreach marketing and representing LSS Financial Counseling in the media along with internal/external partnerships.
Qualifications and Requirements:
- Bachelors degree or equivalent experience.
- Minimum of four years related work experience in human services financial industry credit or collections with two of the years with direct experience in credit counseling industry.
- Strong computer skills including ability to use internet email Microsoft Office products and database applications.
- Critical thinking analytical and problem-solving skills.
- Assess performance and provide meaningful feedback and motivation.
- Sales skills such as effective communication relationship building customer services and prospecting.
- Related counseling skills including empathy listening and clear verbal and written communication with diverse populations.
- Time management skills and good task prioritization ability.
- Strong interpersonal skills with staff clients community and professional contacts.
- Negotiation and conflict resolution skills when working with clients creditors vendors staff and partners.
- Knowledge of consumer credit trends and laws National Foundation for Credit Counseling standards and state of Minnesota debt probate and credit regulations when working with and recommending actions to clients.
- Knowledge of financial industry complexity including banking mortgage consumer lending and alternative banking.
Lutheran Social Service of Minnesota is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender race culture religion ethnicity protected veteran status and/or disability. We actively foster an environment that is free of racism discrimination bias and harassment where all individuals are treated with dignity safety and respect.
Required Experience:
Manager
Employment Type
Full-Time
