drjobs System Support Technician

System Support Technician

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1 Vacancy
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Job Location drjobs

Middletown, DE - USA

Monthly Salary drjobs

$ 50000 - 60000

Vacancy

1 Vacancy

Job Description

Job Details

Middletown CT
$50000.00 $60000.00 Salary/year

Description

XSE Group

IT Systems Support Technician
Onsite Middletown CT

About XSE Group

XSE Group is an established nationwide provider of business technology solutions. Our unique integrated structure leverages tremendous buying power superior global sourcing relationships and a nationwide network of distribution centers to offer exceptional expertise value and service to our clients. We are a national leader in print copy scan and fax supplies and equipment distribution. We have 40 years of business under our belt and many of our clients have stayed with us for decades. But we dont rest on our laurels and were already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are new clients new programs new products and services and we need the best and brightest talent to join us on the journey.

Learn more at www.xsegroup/careers or contact us at with questions.

About the Role

As a Support Technician you will be responsible for managing support requests related to IT systems and solutions both within the company and deployed with clients. This includes level 1 help desk services for end user software and equipment configuring network settings on new hardware installations and administering remote monitoring and management software for managed devices. The role requires attention to detail comfort communicating with clients and the intellectual curiosity to troubleshoot a problem. The role reports to the Director of Technology and closely collaborates with the Senior System Administrator.

Key responsibilities include:

90day success expectations include:

Job Requirements

  • Associates or Bachelors degree in IT Computer Science or related field preferred
  • 12 years of experience in IT support with hardware/software troubleshooting
  • Experience with network configuration including IP setup and DNS management
  • Understanding of office equipment network integration (copiers scanners printers)
  • Proficiency in troubleshooting network software and hardware issues
  • Strong problemsolving skills with attention to detail
  • Excellent communication skills for explaining technical concepts
  • Ability to manage and prioritize tasks in a fastpaced environment
  • Customer service orientation for internal and external clients
  • Ability and willingness to work onsite five days per week at our Middletown CT offices
  • Demonstrated enthusiasm for and expression of our corporate values:
    • Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isnt and develop a plan to make it reality
    • Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
    • Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

  • Total annual compensation of $
  • Comprehensive wellness benefits including health dental and vision insurance
  • Employersponsored 401(k) plan and life insurance
  • Employee discount programs
  • Paid vacation holiday and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race color religion sex national origin disability or protected veteran status.


Required Experience:

IC

Employment Type

Unclear

About Company

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