Food Beverage Team Leader - In Room Dining

POSITION SUMMARY

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Complete opening and closing duties as necessary including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc.
• Maintain cleanliness of work areas throughout the day practicing cleanasyougo procedures.
• Monitor dining rooms for seating availability service safety and well being of guests.
• Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
• Report any employee guest and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
• Communicate information to manager/supervisor by documenting pertinent information in appropriate department.
• Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; and serve as a role model.
• Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g. small print).
• Visually inspect tools equipment or machines (e.g. to identify defects). Stand sit or walk for an extended period of time or for an entire work shift.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and handeye coordination.
• Move through narrow confined or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.
• Perform other reasonable job duties as requested by Supervisors.

What we ask of you:

• A genuinely warm & welcoming demeanour
• Personable communication skills
• Energising motivation its infectious no job is too big or too small
• A passion for the industry a want to be the best in service
• Food & Beverage experience
• New South Wales Responsible Service of Alcohol
• Australian Working Rights
• Ensure uniform and personal appearance are clean and professional
• Respond to special requests from guests with unique needs
• Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals
• Comply with quality assurance expectations and standards. Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and/or costsavings
• Stand sit or walk for an extended period of time or for an entire work shift
• Move lift carry push pull and place objects weighing less than or equal to 1015kg without assistance. Perform other reasonable job duties as requested by Supervisors

Perks Rewards Motivations

• Teamspirited coworkers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy