Customer Operations Executive
Customer Operations Executive
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Job Description
Job description
At AJW Group we are looking for a detailoriented and proactive professional to oversee the endtoend repair cycle ensuring ontime delivery and meeting diverse customer requirements.
In this role you will work closely with internal and external stakeholders to drive efficiency optimise processes and consistently exceed performance targets. If you thrive in a fastpaced environment and are committed to delivering results wed love to hear from you.
This role is initially a 12month fixed term contract.
What you will be doing
Build and maintain strong relationships with suppliers and customers.
Manage repair orders providing clear communication and regular status updates.
Negotiate cost reductions on repair shop quotations.
Achieve performance targets in line with KPIs and contractual agreements.
Expedite urgent component deliveries
Work with internal teams to resolve issues and implement corrective actions.
Support additional tasks as assigned by the Team Leader or Head of CRO.
Job requirements
Our person specification below is by no means exhaustive and we would like to hear from you if you are interested in the role or in joining AJW Group despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply please direct your request for a preapplication call to .
Strong administrative skills in an office environment.
Proficiency in Microsoft Outlook and Excel.
Experience in supply chain logistics or repair management (aviation preferred).
Strong negotiation communication and customer service skills.
Problemsolving mindset with the ability to work in a fastpaced environment.
Excellent organisational and time management skills.
Ability to multitask prioritise and meet deadlines
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race disability age sex marital status veteran status pregnancy and maternity sexual orientation gender reassignment and religion or belief. We are a culture that celebrates success on merit.
Please note that you may need to undergo a DBS background check if you are successful.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVS and will not be responsible for any fees related to unsolicited CVs.
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Employment Type
Full-Time
