Senior Support Engineer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
What youll do
We are looking for a highly skilledSenior Support Engineer to provide expertlevel troubleshooting incident resolution and guidance on technical support cases. This role requires deep expertise in Javabased applications cloud infrastructure networking and database performance tuning. The successful candidate will work closely with internal teams and customers to ensure timely issue resolution knowledge sharing and continuous improvement of support processes.
Key Responsibilities
Advanced Technical Troubleshooting & Problem Resolution
- Serve as a subject matter expert for complex technical issues providing expertlevel troubleshooting and resolution.
- Conduct indepth root cause analysis and develop longterm solutions to prevent recurring problems.
- Perform debugging and detailed log analysis to diagnose issues across application and infrastructure layers.
- Lead the resolution of escalated issues and provide guidance to junior engineers.
- Monitor and manage support ticket queues ensuring adherence to SLAs (Jira Dashboard).
- Collaborate with engineering teams to escalate and resolve critical technical issues.
- Act as a trusted technical point of contact ensuring customers receive timely and effective resolutions.
- Work closely with internal teams to provide feedback on product improvements based on recurring customer issues.
- Advocate for customer needs ensuring their concerns and pain points are addressed in internal discussions.
- Mentor and train junior support engineers sharing technical expertise and best practices.
- Develop and deliver technical training materials and presentations.
- Contribute to internal knowledge bases documentation and troubleshooting guides.
Why we should decide on you
- Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
- 5 years of experience in a technical support role with significant experience in complex troubleshooting.
- Expertlevel knowledge of Java Spring Boot JSF and Angular frontend development.
- Strong understanding of system architecture networking protocols (TCP/IP DNS HTTP) and cloud platforms (AWS/GCP).
- Experience with Kubernetesbased support and Google Cloud infrastructure troubleshooting.
- Expertise with Wildfly application server.
- Strong experience in database administration and performance tuning (PostgreSQL Oracle MSSQL).
- Proficiency in root cause analysis and debugging including log analysis and system performance monitoring.
- Excellent written and verbal communication skills in English.
- Experience working in a global multitimezone environment.
- Willingness to participate in oncall shifts for critical incident resolution if required.
- Technical Expertise: Strong troubleshooting skills in Java networking cloud platforms and database administration.
- Problem Solving & Analysis: Ability to perform root cause analysis and proactively address system issues.
- Cloud & Infrastructure Management: Handson experience with AWS GCP Kubernetes and Wildfly.
- Database Performance Tuning: Experience with optimizing and troubleshooting PostgreSQL MSSQL and Oracle.
- Customer Relationship Management: Ability to act as a technical advisor and ensure customer satisfaction.
- Mentorship & Training: Willingness to coach and share knowledge with junior engineers.
- Time Management & Prioritization: Ability to balance multiple tasks and escalations effectively.
- Team Collaboration: Strong communication skills for working with crossfunctional teams globally.
- Adaptability & Learning Agility: Ability to quickly learn and support new technologies.
Why you should decide on us
Why you should decide on us:
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
Role ID CS202523
- Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddyprogram we offer numerous individual and wideranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together were better meet your colleagues at our numerous team events.
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interested Apply now!
Role ID CS202523
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7000 financial institutions 30 regulators and 20 tax authorities as clients were uniquely positioned to bring greater data quality efficiency and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit
Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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