Branch Relationship Manager

$83370.00 $104213.00 $125055.00annual

At Heritage Bank we work hard but also know how important it is to take time off to stay healthy relax and spend time doing what makes your heart happy!

As part of our team youll enjoy a total rewards package which includes base salary based on the role experience and skill set along with an exceptional benefits package (medical dental vision life insurance 401(k) community volunteer time) and generous time off policy. Fulltime team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month* while also enjoying 11 paid holidays each calendar year and an annual float day. *prorated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

Position Overview

The branch relationship manageris responsible for the overall profitability and goal achievement of assigned branch by directing and executing sales and business development activities meeting operational objectives managing employee development and engagement through consistent coaching and performance management in accordance with the Heritage Bank Mission Vision and Values. This position is also responsible for building the Banks presence in the communities served by the branch through prospecting and relationship development as well as active community involvement.

The successful candidate will be able to:

• Lead and manage a retail branch to ensure that established production goals for deposits fee income loan production and other corporate goals as assigned are met or exceeded and customer service in the branch is conducted in accordance with the Heritage Bank Service Standards.
• Lead and manage sales for the branch including mentoring and training branch staff in using standard relationship selling techniques to grow existing relationships and gain new customer relationships. Proactively execute and lead business development efforts. Build and maintain professional working relationships with all lines of business to ensure customer relationship building is taking place through cross selling efforts and referrals.
• Develop implement and monitor the annual and quarterly business plans including sales goals income and expense strategies to ensure maximum profitability for the branch. Provide leadership in communicating the banks overall strategy.
• Actively lead and train staff to ensure branch consistently adheres to all regulatory compliance standards internal operational and credit controls and follows all operating policies and procedures. Ensure audit security and compliance issues and/or concerns are addressed and resolved in a timely manner. Act as a liaison between branch and support departments.
• Develop skills of staff through goalsetting coaching problem resolution delegation training counseling and performance management.
• Resolve escalated customer questions and/or concerns in a timely manner to maintain optimal branch performance in service quality accuracy efficiency and manage risk prudently. Make and approve policy and procedure exceptions within assigned limits.
• Work collaboratively with Retail Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring terminations promotions transfers timely performance reviews and salary increases in accordance with legal and acceptable Bank personnel practices.
• Maintain indepth knowledge of all Banks products and services. Ensure successful implementation of marketing and promotional programs in the branch. Take leadership in rolling out new products and services.
• Maintain a comprehensive knowledge of operational policies and procedures and thorough knowledge of federal and state laws/regulations pertaining to compliance branch operations and consumer and small business lending.
• Represent the Bank in the local community through involvement in professional organizations activities and by attending civic and community group meetings and events.
• Monitor the physical appearance and condition of the branch and report needed improvements to the Facilities Department.
• Assist as back up for CSA and FSA positions as needed.
• Maintain proficient knowledge of and ensures bank activities are performed in compliance with all state and federal banking laws and regulations applicable to areas of responsibility.
• Ensure Bank activities are performed in compliance with the Banks Policies and Standards in partnership with Enterprise Risk Management and other internal banking partners.

Requirements:

• 5 years recent experience in a retail banking branch environment and a minimum of two years in a direct leadership and management role required.
• Retail sales experience serving consumers and small business clients required.
• High School diploma or equivalent required. Associates degree or higher in Business Accounting and/or Finance preferred.
• Equivalent combination of education and experience may be considered.
• Strong leadership and managerial skills are required to manage motivate and develop a team and monitor workflow and schedules. Employee development performance management training and employee counseling skills are required.
• Ability to develop and manage income and expense budget(s).
• Advanced knowledge of all retail job functions paying/receiving operations branch certifications and indepth working knowledge of all retail products and services consumer and small business lending account and legal documentation.
• Thoroughly understands and applies principles procedures compliance requirements state/federal regulations and policies related to assigned area of oversight.
• Consistent sales and business development skills with the ability to identify customer needs and crosssell the Banks products and services with confidence.
• Strategic approach to problem solving and decisionmaking with demonstrated ability to quickly focus on key issues and independently make decisions under pressure of time constraints.
• Strong analytical reasoning attention to detail organizational data review and time management skills with the ability to accurately manage multiple assignments goals reporting requests and staffing schedules ensuring priorities are set and commitments and deadlines are met with minimal direction and supervision.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient PC experience using MS Office products (Word Excel Outlook) and working knowledge of financial services industry core processing and automated banking systems i.e. Fiserv or equivalent with the ability to learn and adapt to new technologies quickly.
• This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual reregistration thereafter.
• Valid drivers license proof of insurance and reliable transportation as regular travel may be required.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day.
• Work requires willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and or extended hours as needed.
• May be exposed to potential risk and hazard receives detailed instruction to minimize risk.

Physical Demands/Effort:

• Ability to operate a computer keyboard multiline telephone photocopier scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Ability to stand or sit for extended periods of time and duration of shift. Ability to occasionally kneel reach bend push pull and carry.
• Work may involve the constant use of computer screens reading of reports; typically sitting at a desk or table; intermittently standing stooping bending at the waist climbing kneeling or crouching to file materials.
• Occasional lifting to independently move lift or transport money and coin 2550 lbs. or files and/or boxes 510 lbs.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.

Job applicants have certain legal rights. Please clickherefor information regarding these rights.

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Salary Range Disclaimer

The base salary range represents the min mid and max of Heritage Banks salary range for this position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.

##JobCategory:Retail Banking##

##Street:nd Street SE##

##City:Mill Creek##

##State:WA##

##ZipCode:98012##

##Internal:false##

*mon