AD Order Administrator

Coherents Aerospace & Defense (A&D) division is seeking a qualified Order Administrator to work with existing and potential customers provide support before and after the sale or service transaction and answer customers questions and inquiries effectively in a timely manner. This position includes order management and customer service tasks and may include standard Sales tasks such as generation of quotes. The hire would ensure efficient and timely order management and provide order status updates as needed. The Order Administrator must have a teamwork mentality and customer satisfaction focus which is crucial for building and maintaining customer relationships.

This position works with A&D Sales Account Managers and other crossfunctional departments to ensure customers questions are answered orders get processed through fulfillment and other assigned work is completed with the best quality of service while adhering to companys policies procedures mission and values.

Primary Duties & Responsibilities

• Ensure sales and service orders are validated processed booked and maintained properly and in a timely manner.
• Ensure all orders are booked in accordance withCompanys policies and procedures.
• Track customers purchase orders using companys ERP system as well as acknowledge sales and service orders once scheduled/rescheduled.
• Provide sales and service order updates issue RMA documentation.
• Act as liaison between Customers and Coherents Sales Account Managers.
• Respond to customer inquiries in a timely and professional manner.
• May need to interact with Quality Operations Legal Contracts Finance Planning Production and other applicable personnel to get information timely approvals and answers for customers.
• Proactive selfdirected daily followup on job related tasks.
• Other Order Management Customer Service and Sales duties as required.

Education & Experience

Education: Minimum Associate Degree. Bachelors Degree preferred.

Work Experience: Minimum of 46 years of related experience.

• Prior customer service order administration and/or sales support experience in a technical environment required.
• Experience processing sales orders and RMAs required.
• Experience communicating directly with customers required.
• Experience preparing or processing quotes preferred.
• Technical background knowledge or experience preferred.
• Experience with Microsoft Office 365 tools required.
• Familiarity with an ERP system required (IFS and/or Oracle is ideal).
• Familiarity with a CRM database system required (Salesforce is ideal).

Skills

• Strong attention to detail including the ability to follow through on multiple and changing priorities with a sense of urgency.
• Able to work productively in a fastpaced environment with a focus on selfmotivated customer response.
• Exceptional team player. Ability to remain helpful with a can do and find a way attitude at all times.
• Process driven. Enthusiastic with a willingness to learn and share ideas.
• Excellent interpersonal skills as well as excellent verbal and written communication skills.
• Strong time management and organizational skills.
• Ability to excel in a crossorganizational crosscultural multilocation team environment.
• Selfmotivated and able to work productively with minimal supervision.
• Aptitude in decisionmaking and problemsolving.
• Understanding of Defense business and ITAR preferred.

Working Conditions

• Working onsite 3days a week/Hybrid.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location this position may be responsible for the and maintenance of the ISOand/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

CultureCommitment

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

To conform to U.S. Government export regulations (ITAR) applicant must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8. U.S.C. 1324b(a)3 or eligible to obtain the required authorizations from the U.S. Department of State.