Claims Adjuster - Property
Claims Adjuster - Property
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Job Description
Claims Adjuster Property Claims
London or Ipswich UK
At AXA XL we solve todays complex risks to drive tomorrows innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Claims Adjuster you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.
You will be based in our newly refurbished London or Ipswich office however we are excited to have implemented our Smart Working initiative offeringa hybrid way of working combining both remote and office working.
DISCOVER your opportunity
What will your essential responsibilities include
Competent and efficient handling of all aspects of London Market Property claims within job holders authority (and above job holders personal authority under referral system) to good technical standards and quality including:
Legal and policy liability assessment
Estimating
Investigation coverage analysis negotiation settlement and defence including litigation management
Ensuring that communications new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved.
Supporting Underwriting teams and key stakeholders in connection with claim trends marketing and business development.
Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability
You will report to the Claims Manager Property.
SHARE your talent
Were looking for someone who has these abilities and skills:
Previous experience of property policy interpretation and/or claims handling experience ideally including commercial property claims
Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial
Understanding how the Claims function operates including the lifecycle of the claim
Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured
Delivering prompt fair innovative and accurate claims service enhancing excellent broker and client relationships
Creating a common understanding for both parties taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action
Works to establish relationships and collaborate effectively across the business and leverages those relationships in the achievement of goals and objectives
Builds an established position in the management and resolution of Claims
Understands and uses relevant data to gain buyin and support in setting and implementing case strategy
Takes an interest in evolving technologies which benefit to Insurance market
Is working towards their ACII (not essential)
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at axaxl
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see axaxl/sustainability
Employment Type
Full-Time
