Desktop Support Technician - US Shift
Desktop Support Technician - US Shift
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Job Description
We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support know how to ask the right questions and be empathetic to our end users. To succeed in this role you must be selfdriven and passionate about learning. We value a strong team dynamic and we encourage both independent and collaborative working styles.
If youre interested in a new challenge in our fastpaced corporate environment we welcome you to apply!
Were seeking a highly motivated and technically proficient IT Support Engineer to join our global team. In this role you will provide comprehensive frontend and backend support within our primarily Mac environment ensuring seamless operations for our colleagues on the US West and East coasts. This is a 100 remote position but candidates must reside within the proximity of our Hyderabad or Bangalore offices. Due to the nature of supporting US time zones working hours will be adjusted accordingly typically ranging from6:00 PM 3:00 AM ISTfor East Coast support and9:00 PM 6:00 AM ISTfor West Coast support.
Please note that shift times may fluctuate based on Daylight Saving Time (DST) adjustments in EST and PST.
Daytoday responsibilities will include the following:
- Respond to internal support inquiries in person via Slack email or phone calls
- Configure and setup IT hardware including laptops printers and peripherals
- Technology enablement service and training
- Provision deprovision user accounts & system access
- Provide event & meeting support via Zoom
- Install configure and troubleshoot software packages including operating systems desktop software and custom applications
- Ensure accurate inventory of hardware assets
- Maintain a high level of service and support using a ticketing system
- Collaborate with external partners like Security and Facilities
- Participate in a global emergency oncall rotation.
- Several years of experience supporting Mac hardware
- Deep expertise with SaaS applications (eg. Google Workspace Okta Zoom Slack)
- Network knowledge and troubleshooting
- Familiarity with JAMF Pro and CrashPlan
- Strong soft skills (eg. critical thinking creative problem solving leadership etc.
- Demonstrate empathy and a desire to provide a firstclass enduser experience
- Exhibit passion and motivation for new technology and learning
- Demonstrate ability to work both independently and as a member of a team
- Apple Certified Macintosh Technician (ACMT) certification
- Apple Certified Support Professional (ACSP) certification
- Google Workspace certification
- Google IT Support Professional certification
- Comfortable using a command line
- Familiarity with a scripting or coding language (Python Bash Javascript Java)
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully officebased fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any thirdparty agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice athttps://newrelic/termsandconditions/applicantprivacypolicy
Required Experience:
IC
Employment Type
Part-Time
