Desktop Support Technician
Desktop Support Technician
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1-3years
$ 31 - 31
1 Vacancy
Job Description
Responsibilities
Use ITSM ticketing system (Service Now) to document all work performed
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops desktops kiosk machines and mobiles/tablets)
Deploying updating optimizing and troubleshooting Windows and Mac-based workstations
Hardware and software provisioning (check-in and check-out)
Coordinate with other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear and move within the site
Possibly assist with replacing monitors and other hardware
Understand basic network troubleshooting of wifi and other connectivity issues
Requirements
3 years in a fast-paced Desktop Support role where you handled changing priorities escalations and a high volume of tickets (50-75 per week)
Preferred skills - Deploying updating optimizing and troubleshooting Windows and Mac-based workstations in a corporate environment leveraging ConfigMgr Microsoft Intune Jamf (Casper) and other system management tools
Experience with Wired/Wireless networks VPN Collaboration tools (Chat and Video Conferencing) A/V devices and conference room systems
Familiarity with the standard helpdesk ticketing tools (ServiceNow Jira)
Support Experience with Office365 all major browsers 3rd party popular applications encryption software anti-virus solutions Virtual Desktop Infrastructure (VDIs) Active Directory file and printing services and shared drives.
The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email chat or other forms of communication
3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week) Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools, Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives. The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication
Education
High school diploma at least. Associates preferred
Employment Type
Full Time
