Field Service Engineer
Field Service Engineer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc. Strong Odors (chemical lubricants biological products etc.Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Position Summary:
- To install calibrate maintain and repair instruments in the Companys product portfolio Laboratory Equipment and ThirdParty Products (including Environment monitoring and Gas detection equipment) in a professional and reliable manner.
- Perform to designated goals of turnaroundtime utilization response time repair rate and customer expectations.
- To achieve service revenue budget by championing Company products developing strong customer relationships and working closely with commercial and operations teams.
- Respond quickly and actively to customer needs. Maintain close relationships with Company Sales Marketing and Service teams to address service and product issues effectively.
- To be highly responsive and proactive in dealing with customers needs.
- To carry out your employment in an efficient and commercially appropriate manner.
- Help the business Groups customers gain the most from our products by offering advice and technical support fostering a partnership.
Key Responsibilities:
- Work with Service Operations staff to effectively manage field service activities and complete administration requirements to support the business.
- Promote and develop the Technical Service capability.
- Take ownership for customer happiness for services performed.
- Work in accordance to all relevant certification and regulatory requirements such as NATA ISO Electrical Safety Acts and OH&S.
- Maintain company property according to company policy including but not limited to: GOA stock Company vehicle Telephones Computer and other material deemed company property.
- Take reasonable care of your own health and safety as well as the health and safety of others.
Minimum Requirements/Qualifications:
- Relevant Electronic/Engineering Qualifications
- Drivers License
- Experience within the biomedical diagnostic or scientific market highly regarded
- Experience in a technical support role preferred
- Proficiency in holding a restricted electrical license desired or relevant skills and experience to obtain one.
Skills & Attributes
- Strong analytical skills.
- Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
- Effective interpersonal communication and listening skills.
- A dedication and commitment towards displaying a professional and positive attitude to work.
- An ability to think strategically and laterally in order to enhance business opportunities.
- Someone who takes initiative and can work independently while maintaining an enthusiastic upbeat and positive attitude as a great teammate.
- Ability to build and foster meaningful and beneficial partnerships with our customers suppliers and peers.
- Proficient in Microsoft applications including Microsoft office.
Benefits
- Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits wellness programs and an Employee Assistance Program providing confidential support for personal and workrelated issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies including the option to purchase additional leave paid birthday leave and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support nonprofit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning workshops and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Employment Type
Full-Time
Key Skills
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