Senior Business Analyst - ServiceNow
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1 Vacancy
Job Description
Responsibilities:
- Requirement Gathering: Collaborate with clients and internal teams to elicit document and analyze business requirements. Conduct interviews workshops and surveys to gain a deep understanding of client needs.
- Requirement Documentation: Create clear and comprehensive requirement documents including functional and nonfunctional requirements use cases and user stories within Agile framework. Ensure that requirements are detailed wellstructured and traceable.
- Analysis: Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Analyze data and gather insights to support datadriven decisionmaking and recommendations.
- Technical Liaison: Work with a team of senior technical leaders to deliver solutions for clients. Bridge gap between our clients business requirements and the development teams technical requirements.
- Stakeholder Communication: Ensure effective communication and understanding of project goals between clients and technical teams. Present findings and recommendations to both technical and nontechnical stakeholders.
- Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified requirements.
- Risk Assessment: Identify potential risks and issues related to project scope timeline and resources. Develop mitigation plans to address these challenges.
- Project Documentation: Maintain project documentation including project plans progress reports and status updates to keep stakeholders informed.
- Client Training: Support users through training as well as provide oneonone technical assistance to ensure successful product implementation.
- Bachelors degree in business Computer Science or a related field
- 3 years of experience within IT sector. ServiceNow experience is a major
- Proven experience as a Business Analyst with a focus on product development and professional service contracts
- Strong customer service focus project planning and organizational skills
- Experience in the development of standard documentation requirements specifications use cases design specifications test plans and test scripts and other supporting system documentation
- Strong problemsolving and analytical skills
- Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
- Experience with testing software tracking issues and working with developers to ensure that requirements are being met
- Excellent communication and interpersonal skills with the ability to facilitate effective meetings and workshops
Required Experience:
Senior IC
Employment Type
Full-Time
