Senior Business Analyst - ServiceNow
نُشرت في :
05-04-2025
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الوصف الوظيفي
The Senior Business Analyst ServiceNow will work on a wide variety of different programs to support diverse customer projects in our Enterprise and Telecom Business units. Your role will be to understand and modernize their legacy applications by migrating them to ServiceNow platform.
Responsibilities:
Responsibilities:
- Requirement Gathering: Collaborate with clients and internal teams to elicit document and analyze business requirements. Conduct interviews workshops and surveys to gain a deep understanding of client needs.
- Requirement Documentation: Create clear and comprehensive requirement documents including functional and nonfunctional requirements use cases and user stories within Agile framework. Ensure that requirements are detailed wellstructured and traceable.
- Analysis: Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Analyze data and gather insights to support datadriven decisionmaking and recommendations.
- Technical Liaison: Work with a team of senior technical leaders to deliver solutions for clients. Bridge gap between our clients business requirements and the development teams technical requirements.
- Stakeholder Communication: Ensure effective communication and understanding of project goals between clients and technical teams. Present findings and recommendations to both technical and nontechnical stakeholders.
- Quality Assurance: Participate in quality assurance and testing activities to ensure that the product meets the specified requirements.
- Risk Assessment: Identify potential risks and issues related to project scope timeline and resources. Develop mitigation plans to address these challenges.
- Project Documentation: Maintain project documentation including project plans progress reports and status updates to keep stakeholders informed.
- Client Training: Support users through training as well as provide oneonone technical assistance to ensure successful product implementation.
- Bachelors degree in business Computer Science or a related field
- 3 years of experience within IT sector. ServiceNow experience is a major
- Proven experience as a Business Analyst with a focus on product development and professional service contracts
- Strong customer service focus project planning and organizational skills
- Experience in the development of standard documentation requirements specifications use cases design specifications test plans and test scripts and other supporting system documentation
- Strong problemsolving and analytical skills
- Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders
- Experience with testing software tracking issues and working with developers to ensure that requirements are being met
- Excellent communication and interpersonal skills with the ability to facilitate effective meetings and workshops
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
المهارات المطلوبة
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إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
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