Customer Service Agent with German

Becoming a Customer Service Agent you will be responsible for ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness policy and legal requirements.

Attention prospective candidates: We are currently advertising this role to establish a pool of interested talent within customer service area for future openings. Interested individuals are encouraged to register their interest by applying for the role. We will reach out to you as soon the right position becomes available.

Job title:

Customer Service Agent with German

Job Description:

• To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation
• To deliver an excellent customer experience by providing a customerfocused right firsttime service managing any customer complaints to a satisfactory conclusion.
• To respond to all contacts from both internal & external customers made via all the available channel
• To accurately capture data and enter it on to the relevant systems
• More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area

Requirements:

• Fluency in German language C1
• Previous experience in customer service field
• Excellent interpersonal and organisational skills
• Knowledge of MS Office package
• Ability to demonstrate empathy and ownership of customer problems inspiring customerconfidence
  
  

Whats in it for you:

What we hope youll do next:

Click Apply now to fill out our short application form so that we can find out more about you.

About Capita

Capita is a consulting transformation and digital services business. Every day our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers governments and citizens. We partner with clients and provide the insight and cuttingedge technologies that give time back allowing them to focus on what they do best and making peoples lives easier and simpler. Capita is a leading business services provider with over 44000 employees operating in the UK Europe India and South Africa.

Capita Poland supports clients across various sectors including local government customer service procurement life and pensions insurance data analysis and learning and development. We operate in three locations Krakw Opole and d.

Daily we deal with simple processes like checking data correctness contacting with clients training coordination and much more complex processes like closing general ledgers reporting financial analysis claims processing systems implementation technical customer support or fleet administration.

Were an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and were committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that:

1.The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow ul. Lubicz 23; Krakw KRSREGONNIP.

In case of any questions or requests concerning data processing you can contact us at:

2.Your personal information will be processed for the purpose of the recruitment process including the assessment of qualifications aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below.

3.The legal basis for processing your personal data:

a.Article 61(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 61(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to the extent resulting from Article 221 1 of the Labor Code such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date

b.Your consent for processing otherdata provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. and for processing your personal data in future recruitment processes in case you agree to take part in those processes.

c.Our legitimate interest (article 61(f) of GDPR) in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities aptitudes legality of stay and work we require this to assess whether you are a suitable person for the post in question.

4.Your personal information will be transferred to processor outside the European Economic Area (EEA)located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA) to which the Group company Capita located in India is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process i.e. to companies handling the legalization of residence/ employment medical check (Luxmed Sp. z o.o. occupational health and safety training services (Safety Umbrella Sp. z o.o) HR (Human Resources) and payroll services (AdAc Sp. z o.o. as well as to companies related to Capita Group. After a successful recruitment process your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations with the facility being a separate DataController.Yourpersonal data may be also disclosed to entities and authorities authorized to process such data.

5. Your personal data will be stored from the day of sending your CV:

a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied

b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes.

6.You have the rightto request access to and rectification or erasure of yourpersonal data restriction of processing or the right to data portability.

The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its withdrawal.

7.At any time you have the right to object to the processing of your data. In such a situation the Controller will cease to process your data for the aforementioned purposes unless the Controller can demonstrate that with respect to your data there are valid legitimate grounds that override your interests rights and freedoms or your data will be necessary for us to possibly establish assert or defend claims.

8.The provision of your personal data to the extent provided by labor law including in particular to the extent provided by Article 221of the Labor Code is a statutory obligation and at the same time is necessary for you to participate in the recruitment procedure. Failure to provide data will result in your inability to participate in the recruitment procedure. Your provision of other data is voluntary.

9.Your personal data will not be a subject to the automated decisionmaking including profiling.

10. You have the right to lodge a complaint on unlawful processing of your personal data to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO ul. Stawki 2 00193 Warsaw)

Location:

Opole

Poland

Time Type:

Contract Type:

Fixed Term (Fixed Term)